スキルハウスの採用情報
Corporate IT Supervisor/Manager
役職：
Corporate IT Supervisor/Manager
雇用形態:
正社員
給与:
勤務時間:
Japanese Level - Advanced (JLPT Level 1),English Level - Advanced (TOEIC 860)
職務内容
A Global collectibles authentication and grading company is looking for a Corporate IT Supervisor (Internal IT Support Leader/Manager) to lead the Tokyo IT office.
Responsibilities:
- As a member of the technical leadership team reporting to the Manager of Corporate IT in Collectors Holdings, you will lead the IT teams in Tokyo and Asia locations. Collaborate with the rest of the engineering organization to define and lead IT solutions
- As a technology leader, you are hands-on in the provisioning of technology and supporting end-users
- Provide coaching, mentoring, and support to your direct reports and vendors, enabling them to grow and develop within our organization
- Drive workflow support and proactively seek out opportunities to improve existing processes for scale
Required skills:
- You have 3+ years as an IT manager who has managed a diverse support team (e.g., 3+ engineers across multiple specialties, notably IT, Support, Network, Help Desk, and SaaS applications) in a high-growth environment
- Ability to translate strategy into execution; holistically identify and define organizational objectives and implement processes and systems that support those goals
- You have 3+ years of experience supporting office collaboration tools (Office 365, Google Workspace), Okta SSO, Jira, and SaaS applications
- 3+ years of experience in basic networking and structured cabling support
- Hands-on experience with onboarding and offboarding processes
- Hands-on experience supporting and troubleshooting networks
- Hands-on experience as Help Desk (L1-L3)
- Willing to take feedback, learn, and grow; an ethos of continuous self-improvement
- Demonstrated ownership and understanding of large, real-time, highly available systems
- Proficient with AWS. Exposure to Azure is an added bonus
- Knowledge of ITIL ITSM frameworks
- Strong exposure to collaborative engineering methodologies (development, change, and release management)
Why should you apply:
- Join a fast growing global organization where you can build your management career as the company continues to scale
- Work closely with international teams and engage in English communication, giving you the opportunity to thrive on a truly global stage
Company Details:
This company is the world’s largest service provider for trading card, autograph, and memorabilia authentication and grading. Since its founding, it has certified tens of millions of collectibles with a total declared value exceeding a billion dollars. Its Japanese subsidiary, established in 2018, is the only third-party grading service in Japan and has become the leading provider of trading card authentication and grading in the region.
The parent organization is a global, technology-driven company that modernizes and digitizes the collectibles market. Its services cover coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Subsidiaries include multiple specialized grading and analytics brands. With over 2,200 employees across offices worldwide, including Tokyo, the company combines innovation, technology, and global scale to deliver value-added services to collectors.
For IT professionals, this is a rare opportunity to work in a fast-growing, highly digital environment, contributing to cutting-edge systems that support authentication, grading, digital platforms, and process automation. You’ll collaborate with international teams, tackle complex technical challenges, and help shape the technology that drives a global leader in the collectibles industry.
Working Hours: 9:00 – 18:00 (Mon-Fri)
Working Style: Basically work in office
Holidays: Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
Services/Benefits: Social Insurance, 401K, Transportation Fee etc.
Interview Process: 3 times
