スキルハウスの採用情報
Corporate IT Engineer
役職：
Corporate IT Engineer
雇用形態:
正社員
給与:
10000000.00
勤務時間:
English Level - Advanced (TOEIC 860),Japanese Level - Advanced (JLPT Level 1)
職務内容
A Global collectibles authentication and grading company is looking for a Corporate IT Engineer. In this role you will be responsible for building, managing, and scaling IT operational support for the growing Tokyo, Japan office.
Responsibilities:
- Support day-to-day IT operations at the Tokyo, Japan office through Jira, Slack, Email, Phone, or in-person interactions
- Level 1 and Level 2 technical support to end-users via phone and ticket submissions
- Troubleshoot and resolve hardware, software issues at level 1 and 2 support
- Document and track issues, resolutions, and follow-up actions
- Collaborate with other IT team members to escalate and resolve complex issues
- Maintain knowledge of current IT systems, applications, and best practices
- Provide training and support to end-users on various software applications and tools
- Basic knowledge of Active Directory, imaging, and endpoint management is a plus
- Basic knowledge of system administration also a plus
- Basic Knowledge of core applications (Okta, Google, Slack, etc.)
- Basic understanding of tickets systems, Jira being a plus
- Manage and maintain AV equipment in conference rooms and all-hands spaces
- Provide after-hours, on-call support for end users on a rotational basis (required)
- Provide "white glove" IT support and service for all executive-level staff
- Document changes, modifications, and troubleshooting in the ticketing system; ensure timely resolution of all incidents and requests
Required skills:
- Bachelor’s degree (or foreign equivalent) in Computer Science or a related technical field, or IT certifications with equivalent practical experience, and 2 years of experience in the offered position or a closely related role
- 2 years of experience supporting Windows, macOS, networking, mobile, video conferencing, and/or voice technologies
- 1+ years with Active Directory, Okta and Google Workspace (big plus)
- 1+ years managing network shares and network printers; 2+ years printer support (Zebra knowledge a plus)
- Experience with Windows, Networking, Scripting, and Automation, and/or application troubleshooting
- Systematic problem-solving approach and the ability to adapt to changing priorities and ambiguity
- Excellent customer service, organization, prioritization, multitasking, communication, and leadership skills
Why should you apply:
- Join a fast growing global organization where you can build your management career as the company continues to scale
- Work closely with international teams and engage in English communication, giving you the opportunity to thrive on a truly global stage
Company Details:
This company is the world’s largest service provider for trading card, autograph, and memorabilia authentication and grading. Since its founding, it has certified tens of millions of collectibles with a total declared value exceeding a billion dollars. Its Japanese subsidiary, established in 2018, is the only third-party grading service in Japan and has become the leading provider of trading card authentication and grading in the region.
The parent organization is a global, technology-driven company that modernizes and digitizes the collectibles market. Its services cover coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Subsidiaries include multiple specialized grading and analytics brands. With over 2,200 employees across offices worldwide, including Tokyo, the company combines innovation, technology, and global scale to deliver value-added services to collectors.
For IT professionals, this is a rare opportunity to work in a fast-growing, highly digital environment, contributing to cutting-edge systems that support authentication, grading, digital platforms, and process automation. You’ll collaborate with international teams, tackle complex technical challenges, and help shape the technology that drives a global leader in the collectibles industry.
Working Hours: 9:00 – 18:00 (Mon-Fri)
Working Style: Basically work in office
Holidays: Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
Services/Benefits: Social Insurance, 401K, Transportation Fee etc.
Interview Process: 3 times
