スキルハウスの採用情報
Assistant VP, IT Resiliency (IT Business Continuity)
役職：
Assistant VP, IT Resiliency (IT Business Continuity)
雇用形態:
正社員
給与:
勤務時間:
English Level - Advanced (TOEIC 860),Japanese Level - Advanced (JLPT Level 1)
職務内容
A Global and one of the world’s largest Insurance Service provide is looking for a strong bilingual leader for the Assistant VP, IT Resiliency , within its Japan Information Technology Department.
Responsibilities:
- Lead and enhance all ITSM processes across Japan: Incident, Problem, Change, and Service Request Management
- Oversee and drive Major Incident Management, ensuring rapid restoration of services and timely communication to senior management and business stakeholders
- Define, improve, and maintain enterprise-wide disaster recovery strategies, technical recovery procedures, and resiliency methodologies
- Establish and enforce robust backup and recovery standards ensuring data availability, integrity, and compliance
- Identify and execute strategies to strengthen IT system stability, operational reliability, and risk reduction
- Lead DR simulations, tabletop exercises, failover tests, and post-event reviews to identify gaps and implement enhancements
- Develop and maintain resiliency dashboards, KPIs, and performance reports for leadership and governance bodies
- Ensure regulatory alignment for IT operations, including documentation, testing, reporting, and compliance audits
- Build strong relationships across business lines to understand operational needs and ensure alignment between IT services and business expectations
- Drive collaboration across Application Development, Infrastructure, Security, Data, Risk, and Compliance teams for incident response, systemic improvements, and enterprise-wide resiliency enhancements
- Manage vendor and partner relationships, ensuring accountability, performance, and adherence to recovery SLAs
- Build, mentor, and lead high-performing ITSM and resiliency teams with a culture of accountability, continuous improvement, and operational excellence
- Ensure the team is capable of driving root-cause analysis, problem management, and long-term resiliency enhancements
Required Skills:
- Minimum 5+ years of hands-on experience in IT Resiliency, Disaster Recovery, Business Continuity, or IT Service Management in a large enterprise
- Strong ITSM expertise (Incident, Problem, Change Management) and experience leading critical incidents
- Experience developing and managing RTO/RPO standards, DR plans, and backup/recovery strategies
- Solid understanding of enterprise infrastructure, cloud technologies, security, and modern resiliency tools
- Skilled in root-cause analysis, risk assessment, and operational troubleshooting
- Prior experience working with cloud platforms (AWS, Azure) and modern DR solutions is highly desirable
- Excellent verbal and written communication skills, with ability to communicate complex issues to both technical and non-technical stakeholders
- Experience managing vendors, global partners, and cross-functional teams
Why should you apply:
- Opportunity to work with global teams and great Work-Life-Balance
- Great team dynamics and learning opportunity
- Opportunities to work with World’s leading insurance company (fortune 500 company)
Company Details:
A US based world’s leading insurance providers, offering a broad range of life, health, and retirement solutions to individuals, families, and businesses. The company is heavily invested in digital transformation, utilizing advanced technologies like cloud computing, data analytics, AI, and cybersecurity to enhance customer experience and streamline operations. As part of its values, it has a strong focus on creating a diverse environment, and in particular on the appointment of women in high-level position.
Working Hours: 9:00 - 18:00 (Mon-Fri)
Working Style: 3 days’ work in office, and 2 days’ work from home
Holidays: Saturday, Sunday, National Holidays, Year-end and New Year Holidays, Paid Holidays
Services/Benefits: Transportation expenses up to 20,000 yen per month, plus Paid leave, plus social insurance (health insurance, welfare pension, and work-related accident insurance), Periodic health examination, and Employment insurance
