【上場ITサービス企業】カスタマーサポートエンジニア (ウェブ解析ツール)
【上場ITサービス企業】カスタマーサポートエンジニア (ウェブ解析ツール)
Job type:
Haken
Specialization:
IT Support
Language Level:
英語-上級 (TOEIC 860),日本語-中上級 (JLPT N2)
Location:
Setagaya-ku
Salary:
¥3,400.00 - ¥3,700.00 Hourly
Job Reference:
478759
A Global IT Service firm is looking for a Customer Support Engineer (Web Analytics Tool). You will be part of a team with a mission to provide an in-house access log analytics platform that will enable a data-driven culture in the company.
Responsibilities:
- Address end-user inquiries in timely fashion. Coordinate with engineering and product team when tackling end-user inquiries
- Perform product demonstrations for both prospective end-users and existing end-users as needed
- Create and update knowledge base documents
- Create and update end-user manuals and documents. Maintain FAQs
- Review product performance against client requirements so as to provide optimal product
- Develop expertise in product knowledge and internal process knowledge
Required Skills:
- Experience creating training documents and user manuals
- Experience as a trainer of an IT product and/or service
- Experience as level/tier 1 technical support of an IT product and/or service
- Basic knowledge of web programming (HTML/JavaScript)
- Basic working knowledge of performing web analysis using tools such as Google Analytics and Adobe Analytics
Why should you apply:
- This is a long-term opportunity with a chance to become a permanent employee
- You will be working with international team members
- Free breakfast, lunch and dinner at the cafeteria
Company Details:
A global company with a strong presence in multiple business areas. It has achieved sustained growth both domestically and internationally, including in the U.S. and Europe. The company boasts a diverse and international environment and is committed to equal opportunity, offering a wealth of career opportunities. Due to the diverse nature of our business, we handle a wide range of technologies! You can also choose the environment you are most comfortable with, such as Windows/Mac! Meals in the company cafeteria are also free. Our chefs are always coming up with new menu items, so you can enjoy your meal without getting bored!
Working hours : 9:00 - 17:30 (Mon-Fri)
Working Style: Hybrid (4 days in office, 1 day work from home)
Holidays: Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
Services/Benefits: Social insurance, DC Pension Plan, Transportation Fee, Skillhouse University, Test payback system, and more
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