Field Service Technician (Haneda Airport)
Field Service Technician (Haneda Airport)
Job type:
Permanent
Specialization:
IT Support
Language Level:
English Level - High Intermediate (TOEIC 730),Japanese Level - High Intermediate (JLPT Level 2)
Location:
Tokyo
Salary:
¥5,000,000.00 - ¥6,500,000.00 Yearly
Job Reference:
482930
A Foreign airline communications firm is looking for a Field Services Technician in Haneda Airport. The ideal candidate will have excellent communication skills and a strong focus on customer service.
Responsibilities:
- Managing Service Level Agreement (SLA) targets on system operations (server and networks)
- Regular communication with the customer on site progress and take any action for deficiencies
- Serve as customer liaison and point of contact for all key activities with a variety of airlines and airport authority customers. This includes but is not limited to the following: airline upgrades, Airport System (CUPPS and Biometric Passenger Processing System) hardware relocation for airport gate and/or check-in counter expansion, ensuring continual compliance and reporting of service level performance, escalations, and ensuring corporate procedures/expectations are compliant
- Develop on-site policies and procedures
- Promote continual quality improvements and development of quality control programs
- Documentation for develop training material and perform training sessions for system users
- Meet regularly with the airport and airlines to review the current service performance, present reports on equipment and service reliability and any other general topics for discussion
- Given security clearance to work in any area of the airport where supported equipment is located
- Prepare system operational manuals and documentation
- A liaise between local team and US engineering division
- On a monthly basis, collecting system usage date for billing to the customer
- Adhoc projects assigned
Required Skills:
- Understanding or willingness to learn about airport operations
- +2 years’ experience in IT Network or as desktop support (mainly Windows OS experience)
Why should you apply:
- Extensive benefits
- Training opportunities
Company Details:
A US firm is a leading global provider of advanced technologies for the aerospace and defense industries. It supports a wide range of platforms, including commercial and military aircraft, helicopters, and space systems. With a strong emphasis on innovation and reliability, the company designs and delivers high-performance systems in areas such as avionics, mission systems, aerostructures, and power and control.
Working hours: 7:15 – 16:15 // 9:00 – 18:00 // 10:00 – 19:00 // 16:00 – 00:00 // 23:00 – 8:00
Working Style: Shift work 24/7 (8 hours per shift + 1 hr break) x 5 days week
Holidays: Saturday, Sunday, National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
Services/Benefits: Transportation allowance, hotel allowance, pension, healthcare, unemployment and disability insurance contributions, training opportunities, incentive plans and bonus etc.
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