Skillhouse Internal Career Opportunity
Desktop Support (AV Systems)
Position Title:
Desktop Support (AV Systems)
Employment Type:
Permanent
Working Hours:
Japanese Level - Intermediate (JLPT Level 3),English Level - High Intermediate (TOEIC 730)
Salary
Description
A Global IT Service firm is looking for a Desktop Support (AV systems). This role will provide first-level onsite support for hardware, AV systems, device management, and basic networking. Mainly on Microsoft Teams support is required.
Responsibilities:
- Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services
- Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas
- Exhibit superior customer service by effectively communicating and assisting clients, while promoting a positive user experience
- Manage and troubleshoot Laptops, Desktops devices, AV setups (Extron, Crestron), and conference room equipment, ensuring functionality during events
- Contribute to AV event support, assisting with setup, troubleshooting, and post-event shutdown
- Maintain inventory of devices, spare parts, and equipment, ensuring timely replacements and repairs
Required Skills:
- 3+ years of experience; expertise in AV systems, hardware support, and network troubleshooting
- Experience with troubleshooting and managing AV systems (Microsoft Teams)
- Strong communication skills, with a customer-focused approach to resolving issues
- Ability to adapt to evolving environments, displaying flexibility and innovation in service delivery
- Certifications: CompTIA A+, CTS (Certified Technology Specialist), Azure Fundamentals, or equivalent
- Vendor Management of local supplier of hardware
Why should you apply:
- Fantastic opportunity to advance your career at a global firm that prizes bilingual IT talent.
- Serving clients in 175+ cities across 6 continents, we help customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model.
Company Details:
An IT Vendor company headquartered in India, since its entry into the Japanese market in 1998, it has earned the trust of the industry by providing IT services tailored to customer needs while adhering to the strict quality standards and deadlines of Japanese companies. In recent years, this leading IT services company has been focusing on the development of telemedicine and connected cars using IoT and AI technologies.
Working Hours: 9:00 - 18:00 (Mon-Fri)
Working Style: e.g Hybrid (2-3 days of remote work allowed)
Holidays: Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
Services/Benefits: Salary/performance review, Quarterly bonus, Paid holidays, Childcare/bereavement leave, Mobility to work at other clients, Internal promotions, Company laptop provided
Interview Process: 3 rounds