Support Engineer (Atlassian)
Support Engineer (Atlassian)
雇用形態:
スキルハウス契約
職種:
社内SE
言語:
English Level - Advanced (TOEIC 860),Japanese Level - Intermediate (JLPT Level 3)
勤務地:
Tokyo
給与:
¥600,000.00 - ¥750,000.00 月給
求人ID:
482198
A cutting-edge Japanese firm with a Silicon Valley mindset is seeking a Support Engineer (L2 Sysadmin / Engineer) to oversee the administration, customization, and technical support of Atlassian tools within the Stargate developer platform and its broader ecosystem integrations. The scope includes handling support requests, advanced troubleshooting, contributing to improvement projects and documentation, performing bulk operations via Atlassian and Stargate APIs, implementing customized solutions and sharing administration responsibilities for the entire Atlassian ecosystem.
Responsibilities:
- Handle internal escalations related to Atlassian tools coming from the frontline support team, ensuring tickets are closed within the defined Service Level Targets, escalating issues to Atlassian or to upstream engineering teams when necessary
- Manage the technical aspects of the Atlassian ecosystem from an administrator's perspective, contributing to improvement initiatives, implementing and tracking changes and customizations, and enforcing adherence to the defined governance, policies and standards
- Provide comprehensive guidance on the use, best practices, and features of Atlassian tools to customers, managers, and internal support teams
- Perform bulk data uploads and extractions using Atlassian and Stargate APIs
- Contribute to product documentation and knowledge base content to promote self-service and technical enablement
- Keep the frontline support team runbooks updated and obtain missing information from upstream engineering teams when necessary
Required Skills:
- 3+ years of experience in IT systems administration, including 2 years of hands-on experience as an administrator for Jira, Jira Service Management and Confluence, including Jira automation and migration plugins (Cloud and Datacenter versions)
- Hands-on experience on REST APIs (especially Atlassian APIs) using Bash/Python and Postman, Hands-on scripting experience is preferred, but strong proficiency in generating reliable scripts using generative AI tools is acceptable
- Working knowledge of Git, YAML, JSON and GitHub
- Foundational knowledge of CI/CD pipelines (GitHub Actions and Runners), Azure Entra ID (user management), and TCP/IP networking
- Excellent customer communication skills
- Ability to work independently or as part of a team
- Ability to thrive in a fast-paced environment with limited supervision
Why should you apply:
- Contribute to a company delivering Silicon Valley Innovation with Made in Japan Quality, including smart cities, autonomous driving, AI, and robotics
- Opportunity to develop into an SME in areas such as automation, cloud, integration, AI implementation at corporate level etc.
Company Details:
A cutting-edge Japanese company with a Silicon Valley mindset is leading the charge in revolutionizing mobility, driven by a bold vision to enhance efficiency, comfort, and sustainability. More than just building products, this company is focused on shaping the future of how we live. With diverse, innovative teams working on groundbreaking projects such as software-defined vehicles and next-generation transportation solutions, the company fosters a collaborative and dynamic work environment. Its talented, multicultural team is proactive, eager to learn, and committed to driving real change. Featuring state-of-the-art offices, advanced robotics, and a culture that embraces innovation, this is the perfect place to be part of a movement that is changing the future of mobility.
Working Hours: 9 :00 - 18:00 JST, Mon - Fri
Work Style: 4 days in-office, 1 day WFH (5 days in-office during first 1 month)
Holidays/Leave: Weekends, public holidays, year-end and New Year holidays, paid leave, and other special leave
Benefits : Full social insurance, DC pension plan, transportation expenses, Skillhouse University, Test Payback System, etc.
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