Supervisor Technical Support Engineer

勤務形態
正社員
給与
10,000,000 JPY per year
日本語レベル
母国語
英語レベル
中級(TOEIC 600)
開始日
ASAP
勤務地
東京

職務内容

【職種名 | Position Title】テクニカルサポートエンジニア(スーパーバイザー) │ Supervisor Technical Support Engineer


Exciting opportunity to work with a progressive world famous IT security company!!


【Responsibilities】

‐ Providing technical support to customers via telephone and email in line with departmental measures

‐ Ensuring that high levels of customer service and any SLAs are met

‐ Handling up to 2nd level support issues

‐ Recording all activities in the department's call logging system

‐ Researching incidents by replicating customer issues within a test environment

‐ Escalating any necessary issues for further troubleshooting until the problem is resolved

‐ Producing technical articles based on support incidents

‐ Participating in regular team meetings and team training

必須スキル

‐ Strong technical background

‐ Experience in supporting customers over the phone and via email

‐ Experience in Linux/UNIX environments

‐ Experience in working in a Microsoft Windows environment

‐ Experience working in a team environment

‐ Experience in construction of Windows 2003/2008 Server environments

‐ Experience in security (any level/type of security) is acceptable)

‐ Test/trouble shoot on VMWare or equivalent virtual machine environment

‐ Experience in Macintosh environments desirable

‐ Supervisor experience