スキルハウスの採用情報
System Engineer – Desktop (PC) Support
役職：
System Engineer – Desktop (PC) Support
雇用形態:
スキルハウス契約
給与:
勤務時間:
Japanese Level - Advanced (JLPT Level 1),English Level - High Intermediate (TOEIC 730)
職務内容
A global and one of the world’s largest Insurance Service provide is looking for a strong System Engineer – Desktop (PC) Support within the End User Technology Team.
Responsibilities:
- Provide comprehensive technical support for end-user environments including Windows OS, macOS, and mobile devices (iOS/Android), ensuring seamless device performance across regional and global teams.
- Perform SCCM (System Center Configuration Manager) operations such as software packaging, deployment, patch management, and troubleshooting distribution failures in coordination with infrastructure teams.
- Proactively identify, assess, and remediate security vulnerabilities across endpoint devices by applying relevant patches, configuration changes, and compliance checks.
- Develop, maintain, and regularly update technical documentation, user guides, and operational manuals to support knowledge transfer, standard operating procedures (SOPs), and onboarding processes.
- Oversee end-to-end asset management, including device inventory tracking, lifecycle management, and auditing of IT hardware assets in accordance with company policies and global standards.
- Collaborate with cross-functional teams including Information Security, Infrastructure, and Helpdesk to implement best practices and enhance the overall IT support experience.
Required Skills:
- Bachelor's degree in Information Technology or a related field from an accredited university
- Experience supporting Windows 10 or higher
- Experience with SCCM operations (including package creation)
- Experience creating automation tools using Python
- Experience in helpdesk or internal IT
- Knowledge of Windows and MAC
- Familiarity with Office 365 services including Email, SharePoint, OneDrive, and Teams
- Ability to learn and master various technologies
- Positive attitude with a growth mindset, capable of driving efficiency and automation
- Strong communication skills
- Knowledge of mobile device management (MDM) solutions (MobileIron, Intune)
Why should you apply:
- This is a long-term opportunity
- You will be working with international team members
- Learn new technologies and on large scale projects
Company Details: A leading international insurance organization operates in over 130 countries and jurisdictions, offering services to commercial, institutional, and individual clients through one of the most extensive global property and casualty insurance networks. In addition to general insurance, the organization is also a prominent provider of life insurance and retirement services in the United States. Its common stock is publicly traded on both the New York and Tokyo stock exchange.The group's Japan-based affiliate provides IT-related services to support the organization’s operations within the country.
Working Hours: 9:00 - 17:30 (Mon-Fri)
Working Style: Hybrid (4 days in office, 1 day work from home)
Holidays: Saturday, Sunday, National Holidays, Year-end and New Year Holidays, 27 Paid Holidays every year (20 paid leaves, and 7 especial leaves)
Services/Benefits: Social insurance, Employee Pension Scheme, Transportation Fee
Interview Process: 3
