World’s No.2 worldwide producer of wines and spirit is looking for an IT Application Support Engineer to join their team in Japan.
This position is a 6-month initial contract with 6 to 12-month renewal depending on the staff with indefinite renewals. The candidate will take in charge for the following applications’ support tasks.
‐ Oracle JD Edwards E1
‐ SFA: Salesforce.com
‐ BI: Oracle OBIEE
‐ EDI: File Transfer Protocol (FTP), system interface
‐ Perform application routine maintenance or to resolve routine issues
‐ System user account maintenance: activate, deactivate, modify user account based on user form provided by supervisor
‐ File Transfer Protocol (FTP) maintenance: debugging, fix and manual execution of the FTP when issue is being reported / spotted
‐ Check monthly logs of PRJ key applications (.txt file), ensure data accuracy and report errors if any
‐ Report to related department end-users if any data error(s) is spotted
‐ Ensure that the related department end-users resolve the issue(s) found
‐ If the issue is unable to be resolved by the related department end-users, escalate it to supervisor for further actio‐
‐ Modify and update the parameters of the monthly checking batch file (.bat)
‐ Business requirements: gather end-users change requirements; understand and investigate the requirements and the impacts to systems and/or daily processes, in coordination with local supervisor or regional IT
‐ System change requirements: gather request provided by end-users for data bulk upload / update to PRJ systems, validate the accuracy of the data provided by the end-users (data format, data columns, file type…), log the request into the ITSM, monitor and engage with Local/Regional IT to ensure the change request is performed in a timely manner, check and confirm the changes made by Local/Regional IT, update end-users on the progress of the change request
‐ Perform 1st level application support on PRJ systems / resolve issues reported
‐ Engage with end-users to ensure the issues reported are fully understood and also the urgency to ensure timeline is agreed upon
‐ Engage with Local or Regional IT to ensure issue is solved on a timely manner
World’s No.2 worldwide French wines and spirit maker!
9:00 - 18:00（Mon - Fri）
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
【Services / Benefits】
Skillhouse provides a generous benefits plan including annual paid vacation, pension, healthcare, unemployment and disability insurance contributions, training opportunities, test pay-back programs, etc.
‐ Experience in distribution and/or accounting system suppor
‐ Experience in Oracle SQL queries
‐ Experienced in ERP / SFA system (ex: Oracle JDE E1, Salesforce.com)
‐ Experienced in Reporting system (ex: Oracle OBIEE, equivalent such as Crystal Report)
‐ Knowledge of ITIL foundation
‐ Knowledge in Project Management methodology
‐ IT Project and IT Business Process Management
‐ User/Stakeholder Management