【外資系コンサルティング】社内ITサポート

勤務形態
正社員
給与
7,000,000 JPY - 8,300,000 JPY per year
日本語レベル
母国語
英語レベル
ビジネスレベル(TOEIC 860)
開始日
ASAP
勤務地
東京

職務内容

A global consulting company is hiring a Senior Analyst (In-house IT Desktop Support, Lead).

 

Overview: 

Provides support to end users across multiple operating companies by assisting with the installation and operation of their workstations, business applications, and related equipment. May manage staff performance and quality of service provided.

Technical Support:
- Performs installation, training, maintenance, troubleshooting and repair of all OpCo desktop hardware and software technology.
- Assists in the setup and operation of audio visual hardware as required by end user.
- Determines appropriate hardware and software based on corporate policy and end user requirements.
- Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues.
- Escalates incidents and questions to appropriate support groups.
- Ensures all service feedback and updates are provided in a timely manner to all stakeholders.
- Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves.
- Supports events such as infrastructure changes, software releases, BCP etc.
- May assist in administration and maintenance of non-desktop technology infrastructure components at the request of other service towers.
- May assist in installation, maintenance, troubleshooting and repair of office telephony systems.

 

 

【会社概要 | Company Details】
多くの日系、外資系企業にリスクマネジメントコンサルおよび保険関連サービスを提供するグローバル企業です。
The company provides risk management consulting and insurance related services to many Japanese and foreign companies.

【就業時間 | Working Hours】
9:00 - 17:00(Mon - Fri)

【休日・休暇】
週休2日制(土・日)、年末年始、年次有給休暇、慶弔休暇、その他特別休暇
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【待遇・福利厚生】
労災保険、健康保険、厚生年金保険、団体生命保険、団体傷害保険、長期所得保障保険、屋内原則禁煙(屋外に喫煙所あり)、退職金制度、自社株購入権制度、外国運輸金融健康組合提携保養所・スポーツクラブ等あり、通勤交通費

Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.

必須スキル

‐ PC OS (Windows) application management and troubleshooting knowledge

‐ Windows PC, iOS smartphone, network, and application operation knowledge,

‐ Experience with end user support

‐ Team Player

‐ Team management expereince

‐ Project management experience

‐ Presentation skills

‐ Ability to train end users

 

‐ PC OS(Windows)、アプリケーションの運用管理、トラブルシューティング知識

‐ Windows PC、iOSなどのスマートフォン、ネットワーク、アプリケーションの運用知識

‐ エンドユーザー対応

‐ チームプレイヤー

‐ 小規模のチームのマネージメント経験

‐ プロジェクト管理経験

‐ プレゼンテーション能力

‐ エンドユーザートレーニング能力