As Japan’s oldest and largest PTS advances the Japanese market trading ecosystem for our members: their market-leading matching engine provides a low-latency, high-capacity venue with a reputation for rock-solid stability and reliability. The day and night markets allow clients to trade outside of regular market hours. We manage our own data center and provide colocation services to our members.
They are diverse and inclusive, with more than 30 nationalities working in the same office. The organization is flat with close collaboration between staff and management. Their vision is to become the leader in the exchange technology space, offering innovative products and services to our market participants.
You will be in charge of monitoring and detecting operational and system issues in a regulated Fintech business. You must be able to maintain a high quality of first-level support to internal IT teams by effectively managing and training a team of operators with a 24x5 coverage.
- Manage a multinational team of 8-10 members
- Collaborate with several teams in creating effective processes to ensure smooth system operations
- Monitor complex production systems and infrastructures
- Management of alerts raised by system applications and infrastructure elements
- On-time escalations and reporting of issues according to the established procedures
- Perform daily health checks in a timely manner
- Participate in daily takeover briefings
- Maintenance of system operation documentation
- Maintain, update, and implement the standard escalation procedures and escalation standards
- Prepare team reports periodically
- Reporting to management
- Preparations for system audit
- Support incident management when required
【会社概要 | Company Details】
A leading financial solution service company operates a highly sophisticated Proprietary Trading System (PTS) for the trading of Japanese equities.
【就業時間 | Working Hours】
9:00 - 18:00（Mon - Fri）
【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
【待遇・福利厚生 | Services / Benefits】
各種社会保険完備（厚生年金保険、健康保険、労災保険、雇用保険）、 屋内原則禁煙（屋外に喫煙所あり）、 通勤交通費支給等
Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.
- Management experience
- Proficiency in English and Japanese on a business level
- Proficiency with Google Workspace tools and Microsoft Office
- Excellent written and verbal communication skills
- Strong attention to details and organizational skills
- Ability to manage multiple tasks simultaneously
- Crisis management skills and ability to manage stress under critical situations
- Excellent client-facing skills