A large Fintech firm is hiring an IT Lead Head position. You will be on the Infrastructure and Corporate IT team.
The Corporate IT and Infrastructure team is responsible for the corporate Infrastructure and focuses with the aim to handle all the infrastructure demands, QA/ Test, support projects and provide their clients’ customers a secure production environment. There are 4 teams within Infrastructure focused on Office IT, QA, Production Operation and IT.
The Infrastructure and Corporate IT consists of 10 talented members from various experience background and nationalities. The Office IT Team consist of 4 members and this role (IT Lead) is to lead the Office IT Team and other functions stated below.
Our FinTech client is growing rapidly and they are in need of building Industry-standard Service desk capabilities, need to implement ITIL capabilities and Client support team with technically qualified staff to meet the growing demand. This role is expected to support building these capabilities with an engineering mindset and a futuristic approach.
‐ Manage the Office IT team in building Industry-standard Service desk, Client support capabilities and its day to day management of key activities.
‐ Administration and support of the company’s computers, mobile devices, and related equipment. Tasks include end-user support, asset management, license tracking, and performing computer maintenance, upgrades, and configurations.
‐ Manage users, systems, applications, and policies within directory services.
‐ Maintain hardware and software inventory of all equipment, software and software licenses - Provide help desk support and resolve problems to the end user’s satisfaction.
‐ Manage computer setup and deployment for new employees using standard hardware & software images and Assist with on-boarding, off-boarding of users.
‐ Manage the Process and function associated with Incident & Problem Management. Conduct regular meetings with the key stakeholders to review the status of the incidents and escalate if any unclosed incidents by following the SLAs.
‐ Define and standardize the Service Catalog & SLA Management. Manage and conduct regular meetings with the key stakeholders to review the SLAs.
‐ As Vendor Manager handles the vendor management related contracts, renewals, and activities for IT.
‐ Work closely with the engineering team to assist local vendor relationships such as SaaS or Infrastructure managed services.
‐ Ensure the onboarding and lifecycle management of tools, SaaS applications owned by Paidy are documented and managed. Maintain hardware and software inventory of all equipment, software and software licenses. Document and improve internal procedures.
‐ Key Metrics are captured for the above said functional areas and Periodical reports/dashboards are published to Paidy members and Management.
‐ Manage and be responsible for any internal projects associated with Office IT, Incident & Problem Management, Service Catalog & SLA Management, and Vendor Management.
‐ Manage team members and tasks so that the team can provide excellent support services.
‐ Ensure the team tasks are monitored and respond quickly and effectively to requests received through the Office IT Support Desk.
‐ Work closely with the GA team to gather the office Infrastructure requirements and provide IT solutions.
‐ Work closely with the Security team to optimize security, the end-user risk surfaces and corporate Office network boundaries.
The company provides a payment platform that lets online merchants accept payments in real-time from consumers without credit cards.
9:00 - 18:00（Mon ‐ Fri）; Flexible hours and WFH available
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
【Services / Benefits】
Social insurance, Transportation Fee, Flextime system, Telework system, Health Support Allowance, 401K Pension, Support for Cross-Functional Activity, Training Support, Benefit Station, Japanese/English Class, etc.
‐ Relevant technical experience in IT Service Management Area
‐ Previous experience in managing a team
‐ Basic networking and strong interpersonal skills