【外資系大手Webサービス】テクニカルサポート

勤務形態
契約
給与
450,000 JPY - 750,000 JPY per month
日本語レベル
母国語
英語レベル
流暢(TOEIC 990)
開始日
ASAP
勤務地
東京

職務内容

A leading global web services company is seeking a Technical Support Representative with strong troubleshooting and communication skills who is passionate about the consumer and helping them get the most of the product, investigating & troubleshooting issues to ensure consumer feedback flows to product teams & driving improvements.
As part of an operational team focusing on delivering excellent customer care, the successful candidate will become the voice of our regional users by listening to what users have to say through regional user feedback.

【Responsibilities include】
‐ Supporting users primary in the Japan region who use various web based products, but also with an opportunity to support users across the APAC region.
‐ Reaching out to our users for additional information and responding to users queries via various channels (e.g forum, online store reviews, email) when need arises
‐ Some translation work might be requested from English to Japanese and vice versa.
 

【会社概要 | Company Details】
A leading global Web/Internet Services company. Our client prides themselves in providing a comfortable working environment for their employees. Free meals are also provided at the company cafeteria.
外資系Webサービス・インターネット関連会社です。常に社員が気持ちよく働けるオフィス環境を提供しています。社内カフェテリアも明るく、毎日食べても飽きないほど、メニューが豊富です!

【就業時間 | Working Hours】
9:00 - 18:00(Mon - Fri)

【休日休暇 | Holidays】
完全週休2日制(土日祝休み)、年末年始、年次有給休暇、その他特別休暇など
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【待遇・福利厚生 | Services / Benefits】
各種社会保険完備(厚生年金保険、健康保険、労災保険、雇用保険)、通勤交通費支給等
Social insurance, Transportation Fee, Skillhouse Benefit

必須スキル

‐ 2+ years of relevant work experience in Technical and/or user support
‐ Strong communication skills
‐ Passionate about troubleshooting and helping users with products use

優遇されるスキル・経験

‐ Experiences of working in global team