【外資系医療機器メーカー】社内SE (アプリケーション・アナリスト)

勤務形態
正社員
給与
8,000,000 JPY - 9,500,000 JPY per year
日本語レベル
流暢
英語レベル
ビジネスレベル(TOEIC 860)
開始日
ASAP
勤務地
東京

職務内容

アメリカに本社を置き、医療機器、医療サービスを提供する会社です。(社員数:現在90名程度。)

Global medical equipment and medical services company is hiring an IT Application Analyst.

This position is mainly responsible for providing operational support to a number of core systems. These systems include, but is not limited to, Oracle r12, SFDC, Cognos, Model‐ N and Concur.

As part of the operational support this role will be responsible for:
1. Day to day first level support of systems
2. Communicating and explaining issues to the second level support teams
3. Collating business requirements for system enhancements and communicating those to our development teams

【Responsibilities】
Provide daily support in a timely manner for all Japanese staff members and staff at other remote facilities via phone and email:
‐ Provide users with application support, troubleshooting and participate in the overall resolution of incidents
‐ Developing and conducting IT training for applications
‐ Creating and maintaining training manuals and procedures

Provide analytical skills in documenting system enhancement requests:
‐ Collaborate with users, management, technical subject matter experts and the global applications teams in defining, analyzing and designing new processes and systems from requirements
‐ Documenting enhancement requests through requirements gathering and business process mapping

Provide assistance / backup to other APAC application analysts:
‐ Provide users with application support, troubleshooting and participate in the overall resolution of incidents
‐ Developing and conducting IT training for applications
‐ Creating and maintaining training manuals and procedures


【就業時間 | Working Hours】
9:00 – 17:40(Mon ‐  Fri)

【休日休暇 | Holidays】
休日(年末年始休暇含む)/年次有給休暇/特別有給休暇/特別休暇(裁判員、選挙、自然災害など)/子の看護休暇/介護休暇/生理休暇/産前産後の休暇/ドナー休暇/育児休業・介護休暇/永年勤続表彰に伴う特別慰労休暇
Saturday, Sunday, and National Holidays, Year‐ end and New Year Holidays, Paid Holidays, Other Special Holiday

【待遇・福利厚生 | Services / Benefits】
確定拠出年金制度/健康保険:東京薬業健保組合/総合福祉団体定期保険/長期障害所得補償保険/通勤手当/慶弔見舞金/永年勤続者表彰/財形制度
Social insurance, Transportation Fee, Defined contribution pension plan

必須スキル

‐ Education: Bachelor's degree in Computer Science, MIS or related field or equivalent role in IT support
‐ Experience in working in an applications support role

優遇されるスキル・経験

‐ Basic understanding of programming languages
‐ Strong troubleshooting and problem‐ solving skills via telephone and face‐ to‐ face interaction
‐ Experience in working in an applications support role with Oracle and SFDC
‐ Project Management qualification preferred but not mandatory, PMBOK, Prince II

Personality:
‐ Positive, professional and approachable disposition
‐ Supportive, Teamwork Oriented, Operational