Be part of a fast growing, global luxury fashion brand!
‐ Provide ongoing development and support for Retail, eCommerce and Omni-Channel Systems.
‐ Improve business process and system functionalities by working closely with IT teams and business partners.
‐ Work with Global and Regional IT teams to develop new solutions and systems in order to meet the needs of business and global organizations.
‐ Manage the 3rd parties to provide ongoing support and development.
Direct-to-Consumer and Omni-Channel Systems Analysis
‐ Collaborate with the business user to identify new opportunities, gaps and functional improvements.
‐ Lead system/business analysis, requirement gathering, functional designs, UAT and implementation.
Basic Project Management
‐ Define project scope/goals, plan, and requirements to deliver the solutions aligning with the project management methodologies.
‐ Work with Regional & Global IT resources, and selected vendors to ensure that projects stay on track and drive the project to completion.
System Support Management
‐ Improve the IT support model by working with business users and IT teams for system operations and trouble shooting.
‐ Conduct system and operation analysis, and improve the service level by building knowledge within IT team
‐ Define system operation, and create documents/manuals into standardize system operations.
Basic Vendor Management
‐ Manage service delivery from the 3rd parties.
‐ Work closely with vendor teams, to make sure they can deliver the service within aligned scope/SLA and meet user expectations.
‐ Vendor management routines such as ticket review and SLA review is required.
‐ Initiate service implementations by positively influencing 3rd party vendors.
【会社概要 | Company Details】
A fast growing, global fashion brand. They have several individual brands that focus on making peoples' lives a bit more comfortable.
【就業時間 | Working Hours】
10:00 - 19:00（Mon - Fri）
【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
【待遇・福利厚生 | Services / Benefits】
Social insurance, Transportation Fee
‐ Bachelor or Master's Degree in Information Technology, Business or similar field of study or equivalent experiences
‐ Hands-on experience with providing first/second level support for retail stores and eCommerce systems
‐ System implementations and process improvements in Retail and eCommerce areas
‐ High level of understanding of core processes and industry’s best practices
‐ Experience in eCommerce/Retail/Omni-Channel systems implementation as internal resource or 3rd party vendor
‐ Knowledge and experience in project management and service improvements
‐ Exposure to Oracle Retail
‐ Experience in working with complex global organizations