This is an exciting position working with a global leader in the insurance industry. The projects are utilizing state of the art technology.
Working in the Service Management division the ITSM operation management person will be responsible for:
‐ Incident management implementation across each division within the group
‐ Helping develop and implement Incident management function/process to successfully implement across the organization
‐ Incident management Documentation
‐ Senior Stakeholder consultation
Working in a team of 4 you will cover the Incident management scope and also assist the team:
‐ As the single Interface for Infra/Apps Incidents in Japan (in Japanese and English)
‐ Driving decision making for incident resolution and minimizing impact to the business
‐ Providing incident updates to stakeholders and escalation to senior management and BUIT-s
‐ Running both technical conference bridges and business update calls
‐ Capturing incident follow ups and completing formal Post Mortem
A global leader in the financial services industry. The company has provided financial services for about 100 years in more than 80 countries.
9:00 - 18:00（Mon - Fri）
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
【Services / Benefits】
Social insurance, Transportation Fee, Skillhouse Benefit
‐ Experience in Service Delivery, Problem Management or Incident Management.
‐ ITIL v2 or v3 Foundations training or higher level of ITIL Certifications.
‐ Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution.
‐ Ability to work under pressure and ability to multi-task.
‐ Excellent independent judgment: excellent creative and high level analysis skills.
‐ Excellent communication (both verbal and written). The ability to communicate confidently and clearly on bridge calls, in meetings, via email, etc. at all levels of the organization is essential.
‐ Client focus and ownership ‐ displays initiative and a proactive approach to work.
‐ Ability to influence and lead technical conversations with various infrastructure support groups.
‐ Understanding of PM terminology, concepts, and processes. Possesses working knowledge of general project management practices and methodologies.
‐ Sensitivity and urgency in dealing with line of business outages.
‐ Ability to interface and work with multiple teams across regional boundaries and communication channels.
‐ Demonstrated ability to be a collaborative team player.