【外資系コンサルティング】社内ITサポート

勤務形態
正社員
給与
5,000,000 JPY - 7,000,000 JPY per year
日本語レベル
流暢
英語レベル
ビジネスレベル(TOEIC 860)
開始日
ASAP
勤務地
東京

職務内容

A global consulting company is looking for a Manager O&T(Operation & Technology) at Distributed Operation Department.
The department serves as an internal business function providing infrastructure and operational services to the family of companies. Through a shared vision and best practices, the team provide efficient and sustainable solutions to meet internal customer business needs. As a Local Technology Coordinator in the Distributed Operation Department, you will be responsible to provide support to end users across multiple operating companies by installing and assisting with the operation of their workstations, business applications, and related equipment. The successful candidate may manage staff performance and quality of service provided.

【Responsibilities】
‐ Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
‐ Assists in the setup and operation of audio visual hardware as required by end user
‐ Determines appropriate hardware and software based on corporate policy and end user requirements
‐ Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
‐ Escalates incidents and questions to appropriate support groups
‐ Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves
‐ May assist in administration and maintenance of technology infrastructure components
‐ May assist in installation, maintenance, troubleshooting and repair of office telephony system
‐ Uses corporate incident management system to record and track all support work
‐ Maintains accurate hardware and software records for corporate assets
‐ Performs time tracking tasks as required
‐ May assist with the procurement of hardware and software
‐ Supports team’s abilities and functions through positive customer relations
‐ Contributes to the improvement and enhancement of processes and procedures


【会社概要 | Company Details】
多くの日系、外資系企業にリスクマネジメントコンサルおよび保険関連サービスを提供するグローバル企業です。
The company provides risk management consulting and insurance related services to many Japanese and foreign companies.

【就業時間 | Working Hours】
9:00 - 17:00(Mon - Fri)

【休日・休暇】
週休2日制(土・日)、年末年始、年次有給休暇、慶弔休暇、その他特別休暇
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【待遇・福利厚生】
労災保険、健康保険、厚生年金保険、団体生命保険、団体傷害保険、長期所得保障保険、退職金制度、自社株購入権制度、外国運輸金融健康組合提携保養所・スポーツクラブ等あり、通勤交通費
Social insurance, Transportation Fee

必須スキル

‐ Associates degree in a technology related discipline; OR a combination of work experience, education and training equivalent to a two-year college degree in a technology related discipline
‐ Related work experience
‐ Must have a certain degree of experience in project execution
‐ Knowledge of company desktop operating systems and software
‐ Knowledge of standard computer hardware
‐ Superior customer service skills
‐ Ability to work within a team environment
‐ Ability to independently plan, organize and prioritize one's own activities
‐ Ability to express ideas clearly in both written and oral communication in English and Japanese
‐ Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)
‐ Ability to work in a typical office environment
‐ Ability to lift and move desktop and other related hardware
‐ Frequent, local travel may be required
‐ Occasional, distant travel may be required
‐ Occasional evening and weekend work may be required.
‐ Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team