A leading Japanese finance group is seeking a Windows Server Administrator to join the Tokyo based unit of a global “follow-the sun” support operation responsible for server hardware, OS and Infrastructure application layers for Windows servers and virtual machines globally.
【Overall Team responsibilities】
‐ 24/7 support Windows Servers and VMs globally in a Follow-The-Sun Support model.
‐ Receiving/ resolving incoming support requests for Windows Servers and related systems in a timely manner.
‐ Responding to automated alerts and support escalations appropriately.
‐ Maintaining operational stability of the server estate over the long-term.
‐ Interoperating with other Infrastructure teams on a daily basis.
‐ Strictly adhering to Change Control, Server Access, and Incident Management policies at all times.
‐ All members are expected to contribute to project deliverables and cost saving initiatives.
‐ Hardware, OS, application layer support for 2,600 Windows Servers in Japan, APAC region
‐ Respond to escalated support requests from Windows servers in other regions.
‐ Participate in the On-Call rotation as Change Implementer or Alert Handler about once every 3 weeks. (Requires some evening and weekend work. Compensation days off will be given in-lieu of after-hours and weekend work.)
‐ Become Subject Matter Expert in 2 or more key technology areas.
‐ Implement Changes in strict accordance with Change Control policies.
‐ Install and troubleshoot software installations upon request from application owners.
‐ Perform routine maintenance as needed.
‐ Participate in projects related to Windows Server Infrastructure
‐ Perform regular Disaster Recovery testing and document results
8:40 - 17:40（Mon - Fri）
On-Call twice monthly with time off in lieu
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays
【Services / Benefits】
Social insurance, Transportation Fee, Skillhouse Benefit
‐ Supporting Microsoft Windows Servers in an Enterprise Environment (MCSA or MCSE preferred)
‐ Familiarity with the following Microsoft products preferred: SCCM, Active Directory, DNS, DHCP, Print Servers, IIS, DFS, MDT, FTP, PowerShell, KMS
‐ Familiarity with ESX VMWare. (VCP 6.5 or above preferred)
‐ Experience with Citrix XenApp 7.15 or higher preferred
‐ ITIL certification and Project Management experience a plus