【外資系大手リテール】ヴォイス・ネットワークエンジニア

勤務形態
契約
給与
3,300 JPY - 3,500 JPY per hour
日本語レベル
中級(JLPT Level 3)
英語レベル
中級(TOEIC 600)
開始日
ASAP
勤務地
東京

職務内容

This is a wonderful opportunity working at a leading global nutrition and beauty care products company.

Our client is a multi-billion dollar company covering all major markets in the world; Japan is their second largest market!

【Responsibilities】
Priority is on Voice engineering area (Must)
‐ Researching and testing, implementing POCs and proposing solutions, working with operation team to support
‐ Deep understanding of back office and call center IP telephony system
‐ Deep understanding of Unifined communication tools (Skype for business, Cisco Japper, Telepresence,Microsoft Teams etc)
‐ Providing L3 support to operations team, to assist in troubleshooting when necessary ‐ Updating documentations (diagram, inventory, configuration, License etc)
‐ Scheduling and supporting OS level security patch updates on IP telephony servers (Windows and Linux platform).
‐ Communicate with user in Japanese(mostly) or English(sometimes) when needed
‐ Coordinating with other team in English to support and maintain IP telephony system as per global standard and policies.
‐ Incident/Change/Problem handling with ticketing system(ServiceNow)2nd priority is on network engineering area (Preferable)
‐ Researching and testing, implementing POCs and proposing solutions, working with operation team to support
‐ Deep understanding of network devices, design, configuration, monitoring and security.
‐ Patching IOS updates on network devices when needed
‐ Coordinating with other team in English to support and maintain data communication as per global standard and policies.
‐ Sharing knowledge with engineering team members, and operation team members when needed

Equipment : Cisco IPT system(CUCM, CCE etc), Call Center System including CTI, and CRM, Network Devices(mainly Ciscodevices), Cisco Telepresence, iPhone/iPad

Support Tools : PC,Phone, Chat tool, CUCM console, ServiceNow(ticketing system), Orion(network monitoring)

必須スキル

‐ Experience of Call Center System(including CTI, CRM), IP Telephony System Unified communications operation, Administration, Management of the voice network

 

 

優遇されるスキル・経験

‐ Prefer to have experience of Call Center Supervisor
‐ Prefer to have experience of Avaya operation