ヴォイス・ネットワークエンジニア

勤務形態
契約
給与
日本語レベル
ビジネスレベル(JLPT Level 1)
英語レベル
中上級(TOEIC 730)
開始日
ASAP
勤務地
東京

職務内容

日本アムウェイ社のIT部門で下記業務担当の募集となります。


Priority is on Voice engineering area (Must)

- Researching and testing, implementing POCs and proposing solutions, working with operation team to support

- Deep understanding of back office and call center IP telephony system

- Deep understanding of Unifined communication tools (Skype for business, Cisco Japper, Telepresence,Microsoft Teams etc)

- Providing L3 support to operations team, to assist in troubleshooting when necessary- Updating documentations (diagram, inventory, configuration, License etc)

- Scheduling and supporting OS level security patch updates on IP telephony servers (Windows and Linux platform).

- Communicate with user in Japanese(mostly) or English(sometimes) when needed

- Coordinating with other team in English to support and maintain IP telephony system as per global standard and policies.

- Sharing knowledge with engineering team members, and operation team members when needed

- Incident/Change/Problem handling with ticketing system(ServiceNow)2nd priority is on network engineering area (Preferable)

- Researching and testing, implementing POCs and proposing solutions, working with operation team to support

- Deep understanding of network devices, design, configuration, monitoring and security.

- Providing L3 support to operations team, to assist in troubleshooting when necessary- Updating documentations (diagram, inventory, configuration, License etc)

- Patching IOS updates on network devices when needed

- Communicate with user in Japanese(mostly) or English(sometimes) when needed

- Coordinating with other team in English to support and maintain data communication as per global standard and policies.

- Sharing knowledge with engineering team members, and operation team members when needed


対象機器:Cisco IPT system(CUCM, CCE etc), Call Center System including CTI, and CRM, Network Devices(mainly Ciscodevices), Cisco Telepresence, iPhone/iPad


サポートツール:PC,Phone,Chat tool,CUCM console,ServiceNow(ticketing system),Orion(network monitoring)



必須スキル

- +5 years experience of Call Center System(including CTI, CRM), IP Telephony System Unified communications operation , Administration, Management of the voice network.


- Business Level Japanese and English

優遇されるスキル・経験

- Prefer to have experience of Call Center Supervisor

- Prefer to have experience of Avaya operation.