Global Insurance Company with over 40 years experience in Japan is looking for a system analyst who has strong communication skills.
【Summary of Responsibilities】
‐ Tracking and Reporting the progress of Production changes, from inception to delivery
‐ Assist on the coordination of events of application layer changes within Production systems and Environments for all supported applications
【Dimensions of Position】
‐ Manage the team and deliverables including outcomes which have been providing by vendor
‐ Designing, implementation and conduct training the governance processes
‐ Collaborate with business team and other System Analysts to ensure production assurance and provide continual IT services to customer and business team.
‐ Collaborate with Global team to proceed Global Production Support initiatives.
‐ Provide executive communication to Senior AMS Management (e.g. escalation, status reports).
‐ Perform all activities related to application release and transition services in Production Assurance services, and/or Application Technology Support.
‐ Align with Global Production Support initiative to ensure consistency and process compliance.
‐ Work with closely System Analysts and vendors to be the single point of contact to serve as a communications hub and monitoring group for any Critical/High new or changing applications, projects, platforms, etc., that will impact the production environment.
‐ Manage the release management methodology (Change, Release and Deployment management) including processes, templates and tools.
‐ Consolidate reporting the status and statistics related activities.
‐ Knowledge of Production environment assurance
‐ Communication, collaboration and teaming skills; skills and experiences in working level communication and presentations
‐ Experiences in setting up and manage release management policies and standards
‐ Experiences measure and manage metrics of Change, Deployment and Release management related activities
‐ Good understanding of ITIL framework
‐ Good understanding of SDLC process
‐ Good understanding of Consumer and Web applications
‐ Experiences Change, Release & Deployment management operation with ServiceNow
‐ Business Systems and Production management specialist
‐ Excellent Analytical thinking and Relationship Management skills
‐ Fluent in Japanese with superior written and oral communication skills
‐ Consultative, partnering, facilitating and influencing skills with many audiences and cultures locally
‐ Strong interpersonal, conflict resolution, decision making, problem solving and negotiation skills