End User Service Expert - Project Lead

Job ID 21315
Job Type
Permanent
Salary
JPY 5,000,000 - JPY 7,500,000 per Year
Japanese Level
Advanced (JLPT Level 1)
English Level
High Intermediate (TOEIC 730)
Start Date
ASAP
Location
Tokyo
Job Type
Permanent
Salary
JPY 5,000,000 - JPY 7,500,000 per Year
Japanese Level
Advanced (JLPT Level 1)
English Level
High Intermediate (TOEIC 730)
Start Date
ASAP
Location
Tokyo

Description

A German Pharmaceutical company is looking for an experienced End User Service Expert to join their growing team. 

 

The role will be responsible for Project Leading (30%), Process Optimization (30%) & EUS Operation Duties (40%).

 

Responsibilities

- Manage several local and global projects, such as Deployment of new services, migration and so on

- Conduct Process optimization

- Act as 1st and 2nd level onsite and remote support for incident management

- Provide day-to-day support for physical and virtual Windows/Intel based Desktops, Laptops, Application S/W, Mobile and Printer.

- Provide day-to-day IT support to local and remote offices/end users using

- IT support line (Ticketing system, Face-to-face support booth)

- Device Setup (laptop/desktop, mobile, printer etc)

- Asset Management – onboarding employees with equipment

- Support all services relating to Lifecycle management, IT Asset Management, License Management and User Access management for end user software and hardware

- Participate in Vulnerability Management process and take ownership of any High or Critical Vulnerability closures that require local on-site intervention

 

 

【Company Details】

One of the largest chemical and pharmaceutical company in the world, well known for innovative and top-quality high-tech products in healthcare, life science, and performance materials. It has a presence in 140 global location for a total of 75,000 employees. The Japan office has over 300 employees, with a strong focus on R&D. The company is very stable, so employees tend to stay very long term. In addition, it provides several incentives in terms of bonus, training, career progression path. 

 

【 Working Hours】
9:00 - 17:30(Mon - Fri)

【 Holidays】
20+Paid Holidays, Saturday, Sunday, and National Holidays, Year-end and New Year Holidays,  Other Special Holidays

【Services / Benefits】
Social insurance, Training support, Transportation Fee,  No smoking indoors allowed (Designated smoking area), etc.

Required Skills

- Process improvement or operations management experience

- Experience in IT Project management

- Experience with global IT project rollouts for local

- Good hands-on technical experience working as Desktop Support Engineer, Supporting Enterprise Users Windows operating systems and software