A U.S. leading provider of backup and recovery software for virtual, physical, and cloud environments company is seeking a Vendor Support Engineer to join their team!

Responsibilities

- Provide technical support and troubleshooting for their software clients via telephone, email, and web conferencing.
- Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end as well as in 3rd party, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix the scenario and educating the customer by explaining for the process and interaction works
- Proactively stay up to date with all the latest technologies concerning their products and the underlying technologies
- Update and work assigned cases in a timely manner
- Maintain strong customer rapport and excellent, timely communication
- Document all customer interactions accurately and within SLA in our CRM tool

【Company Details】
A Russian-founded and now privately held US-based information technology company that develops backup, disaster recovery and modern data protection software for virtual, cloud-native, SaaS, Kubernetes and physical workloads.

【Working Hours】
9:00 - 18:00 (Mon-Fri)

【Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Summer Vacation, Congratulation or Condolence Leave, Other Special Holidays, etc.

【Services / Benefits】
Social insurance, No smoking indoors allowed (Designated smoking area), Commutation Allowance, Free Cafeteria, Benefit Station (welfare service), Defined contribution pension plan, etc.

- テクニカルサポート業務または技術的なトラブルシューティング業務に5年以上従事されている方

- 以下の分野の上級ユーザーまたは管理者レベル Windows OS 2008(r2)/2012(r2)/2016

- TCP/IP（OS、ファイアウォール設定）およびネットワーク設定/トラブルシューティング（NAT、ポート、DHCP、DNS）の実践的知識