Technical Account Manager (IT Consultant)

Job ID 18138
Job Type
Permanent
Salary
9,000,000 JPY - 12,000,000 JPY per year + Bonus + Health Insurance + Benefits + Holidays
Japanese Level
Native
English Level
Advanced (TOEIC 860)
Start Date
ASAP
Location
Tokyo
Job Type
Permanent
Salary
9,000,000 JPY - 12,000,000 JPY per year + Bonus + Health Insurance + Benefits + Holidays
Japanese Level
Native
English Level
Advanced (TOEIC 860)
Start Date
ASAP
Location
Tokyo

Description

This is a Technical Account Manager position in the Client Services organization, where you will be the authoritative subject matter expert based in Japan for the company’s products. The TAM will handle difficult and mildly complex product issues and be responsible for the resolution of issues escalated into the Technology organization.

 

 

PROJECTS:

As part of the team, you will get opportunity to work on strategically important projects for the company and clients

- Working with the in-country team to expand business in Japan

- Working with regional and global client services counterparts deliver seamless client experience

- Understanding new products and services requirements and Coordinate internal resources to accomplish company and client objectives

 

KEY RESPONSIBILITIES:

- Provide high value customer service support on day-to-day items to clients and internal staff to ensure customer expectations are exceeded

- Proactively notify clients regarding any widespread or business critical problems with the application, as well as scheduled periodic maintenance outages

- Participate in cross functional customer service delivery initiatives across clients and internal teams

- Coordinate internal resources to accomplish company and client objectives

- Drive problem and communication management for any critical issue affecting a client, or client issue affecting the company

- Build and enhance positive working relationships with key clients and internal stakeholders

- Report customer project accomplishments and deliverables to senior management

- Engage Technology and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues

- Educate and train clients on best practices for company products

- Represent difficult and mildly complex customer change requests, system or operational requirements

- Develop and manage operational initiatives, special projects and client-driven continuous improvement plans

 

【Company Details】

Our client is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year.


【Working Hours】
09:00 – 18:00  (Mon-Fri) (WFH 2 days / week, in office three days / week)


【Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
 
【Services / Benefits】
Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.

Required Skills

- Experience in an external facing role as Technical Support in financial services, payments, software or information services

- Experience working with API

- Demonstrated ability to articulate technical terms or processes into business language

- Able to effectively communicate at all levels, and be comfortable interacting with Senior Executives / Senior level client and internal contacts

- Strong interpersonal skills and proven abilities in negotiating with and influencing clients and staff at the working level

- Excellent time management, organization, and planning skills

- Excellent verbal, written, presentation and interpersonal skills