Our client is looking for a desktop support staff to troubleshoot inbound technical issues related to desktop, windows, network support for GM (Global Markets), Corporate, and IBD (Investment Banking Division) customers.

Duties include:

 - Handle Inbound voice calls from Japanese users

- Provide resolutions for End user’s computing related issue

- Troubleshooting on desktop and applications (MS office, Adobe, VPN)

- Trouble shooting and handling Outlook related issues

- Identify and diagnose issues and problems.

- Advise users on appropriate course of action.

- Escalate, if needed, unresolved problems to a higher level of support.

- Handle Inbound E-mail and Chat support from Japanese users

- Ticket creation/Categorization / Prioritization in ticketing tool

【Company Details】
A global IT consulting company that provides onsite/offshore model IT solutions.

【Working Hours】
9:00 - 18:00（Mon - Fri）Hybrid Remote (Occasional On-site Visit, Tokyo)

【Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【Services / Benefits】
Social insurance, Transportation Fee, Skillhouse Benefit, No smoking indoors allowed (Designated smoking area), etc.

- Good understanding of Computers/Laptops and Troubleshooting skills required

- Customer service orientation and ability to work in a team

- Excellent Soft skill, Communications skills (Voice & Email) to handle Japanese business customer

- Experience in troubleshooting on desktop and applications (MS office, Adobe, VPN)

- Troubleshooting skills on VPN connectivity, dial up, wireless routers

- Fluent Japanese