Customer Reliability Engineering

Job ID 18032
Job Type
Permanent
Salary
6,000,000 yen to 8,000,000 yen + bonus per year
Japanese Level
Fluent
English Level
High Intermediate (TOEIC 730)
Start Date
ASAP
Location
Tokyo
Job Type
Permanent
Salary
6,000,000 yen to 8,000,000 yen + bonus per year
Japanese Level
Fluent
English Level
High Intermediate (TOEIC 730)
Start Date
ASAP
Location
Tokyo

Description

An IT startup company that creates solutions to essential social issues is looking for a Customer Reliability Engineering Manager.

 

This position will be responsible to provide technical support to medical institutions that have signed a contract with us so that they can smoothly use their solution services and achieve operational efficiency. Specifically, you will be responsible for the following tasks.

 

【Main responsibilities】

- Design, implementation, and implementation settings for linking with various medical devices

- Research and implementation for data migration

- Responding to clients when problems occur, and resolving issues in cooperation with the development department

 

 

【会社概要 | Company Details】

『社会課題を解決し続け、より良いセカイを創る』ことを目的に、社会課題を本質的に解決するためのソリューションを作っているITスタートアップ企業です。

They create solutions to essentially solve social issues with the goal of "continuing to solve social problems and create a better world.


【就業時間 | Working Hours】

フルフレックス

Full Flex time

 
【休日休暇 | Holidays】
完全週休2日制(土日祝休み)、年末年始、年次有給休暇、その他特別休暇など
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
 

【待遇・福利厚生 | Services / Benefits】

各種社会保険完備(厚生年金保険、健康保険、労災保険、雇用保険)、 屋内原則禁煙(屋外に喫煙所あり)、 通勤交通費支給、

リモートワーク、フルフレックス制度、週休2日制、有給休暇(入社日に即時付与)、出産育児・介護休業制度完備、兼業推奨、その他福利厚生あり

Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.

Required Skills

- Development using Kotlin, Java or other statically typed languages

- Implementing or developing systems of medium scale or larger

- Definition of requirements and specifications to solve customer issues

Preferred Skills

- Knowledge of project management (CCPM, PMBOK, etc.)

- Experience in business/IT consulting and PMO

- Industry knowledge of healthcare and health insurance

- Experience in technical sales

- Ability to identify issues through interviews with customers