Lead Platform Specialist - Workplace

Job ID 17992
Job Type
JPY 8,000,000 - JPY 11,200,000 per year
Japanese Level
Advanced (JLPT Level 1)
English Level
Advanced (TOEIC 860)
Start Date
Job Type
JPY 8,000,000 - JPY 11,200,000 per year
Japanese Level
Advanced (JLPT Level 1)
English Level
Advanced (TOEIC 860)
Start Date


A global life insurance company is looking to hire a Lead Platform Specialist - Workplace, for their Infrastructure Platforms and Technology Team.


Job Description:

On a Journey to achieve digital transformation, leveraging the power of cloud solutions and support offerings. The Workplace Team plays an important role in the digital transformation of Japan and Group companies, we support our Organization to achieve its business goals.


Workplace Engineers are deep technical Specialists supporting our Enterprise to deliver unique value by Providing Best in Class Service by leading the design, deployment, operations, and VIP support of workplace environments used by over 10,000 users.


As a Modern Workplace Engineer in Infrastructure:

  • Participate in the design, planning, and implementation of New Workplace solutions (Microsoft / VMware / Citrix, etc.) in Japan.
  • Work with Microsoft 365 services such as Teams, Exchange, Intune, Power Platform, and solutions related to the workplace.
  • Be part of a team with high competence and where personal development and quality in what we do are keywords.
  • Implement and Manage Enterprise Point Security Solutions.
  • Leading the Transformation of IAM Solution in with Latest Best in Class solutions like Ping, OKTA, etc.
  • Promote system automation and improves manual operation.
  • Plan and perform system upgrades according to the system life cycle.
  • Prioritizes work appropriately, carries out assignments with the appropriate level of direction, and completes tasks within deadlines with little supervision.
  • Monitors work progress, informing team leaders, managers, and/or customers of project statuses, issues, or obstacles in a timely manner.
  • Investigate, evaluate, and select new technologies and solutions based on standards and user requests.
  • As a Tier 3 engineer, handle incidents and lead to resolution. In addition, take corrective and preventive measures and security measures to minimize the risk of business outages.
  • Team player-oriented to pursue skill levels and knowledge sharing opportunities within the team, and to plan and execute skill transfers within the team.
  • Manage AD, DNS, and DHCP Infrastructure.
  • Work Closely with Network/Cloud teams so understanding of enterprise Network Architecture and components which includes VPN, Proxy, Wi-Fi, NPS is a must.
  • Follow the Incident and Change Management System.
  • Assist the disaster and recovery team as needed.
  • Function tests new solutions and tool releases and fixes, including compatibility testing and documentation of steps and issues.
  • Performs advanced tests and documents best practices, including plans upgrades and patch deployments
  • Partners with application development, operations, and customers to identify needs, opportunities, and solutions, for example using advanced features
  • Acts as a point of contact for global teams to ensure local and global best practices align.
  • Partners with application development and security teams to modernize policies, rules, and processes.
  • Plans and executes broad resolutions to recurring problems and regulatory changes. Troubleshoots issues after escalation on within technical area of responsibilities.
  • Business or higher English and Japanese proficiency (Estimated: TOEIC 860 or higher, JPLT 2nd grade or higher). English ability to attend discussions with global Architects without an interpreter and actively exchange opinions."







Key Accountabilities

  • 最終エスカレーションポイントとしての責任を持ち、並びに のテクノロジー選定をするオーナーとしての深い知識と洞察が求められます
  • ワークプレース分野でのテクニカル要件の調査、検証、選定、問題解決をリード
  • 戦略に応じたソリューションを提供し、本番リリース後のオペレーションもデザイン
  • グローバルのワークプレースチームの一員として、日本のビジネスに対応するプロダクトやサービス運用、ロードマップの策定を実施


Specific Activities

  • グローバルのプロダクトチームと共にソリューション、インフラストラクチャの標準化、更新を実施
  • 新技術、ソリューションを のスタンダードやユーザー要望に基づき調査、評価し、選定を行う
  • 社内のエグゼクティブやグローバルからのビジターへのサポートを実施する
  • ソリューション導入後の定常業務でのオペレーションモデル作成、ナレッジのハンドオーバーを実施する
  • Tier 3エンジニアとして、インシデント対応を実施し、解決に導く。また、是正措置・予防措置・セキュリティ対応を実施しビジネス停止リスクを最小化する
  • プロジェクトに参画し、テクニカルリードとしてオーナーシップを持ち最適なソリューションを提示、進捗を管理する
  • 透明性をもってチーム内、グローバル、ステークホルダーにコミュニケーションを行う


【会社概要 | Company Details】
Our client is one of the world's largest insurance - financial groups, trusted by over 50 million customers. The company provides various financial protections including general insurance, life insurance, retirement funds, and inheritance throughout the lifetime for individual customers, small businesses and large companies.
5,000万人のお客さまから信頼されている世界最大級の保険- 金融グループです。フィナンシャル- プロテクション(個人から中小企業、大企業まで、あらゆるお客さまに対して、生涯を通じて、損害保険、生命保険、老後資金、相続に関するニーズにお応えしていくビジネス)をコアビジネスとしています。

【就業時間 | Working Hours】
09:00 am – 18:00 (with 1hr break), Mon-Fri, Flexibility required

Location: 100% WFH / visit office 4 times a month

【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【待遇・福利厚生 | Services / Benefits】

各種社会保険完備(厚生年金保険、健康保険、労災保険、雇用保険)、 屋内原則禁煙(屋外に喫煙所あり)、 通勤交通費支給等

Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.



Required Skills

Job Qualifications:


AXA is currently seeking a Lead Platform Specialist Engineer to provide Workplace Engineering Support for our 3 Group entities.


This position is in the Technical Support AXA Japan, Workplace, collaborative team working on highly challenging technical issues covering a broad range of technologies and working closely with the Global Product owners and Architects.


Qualification & Experience:

  • Providing customer-facing technical support.
  • Experience in Microsoft O365 and other on-Premise technologies e.g. O365, Azure, Active Directory, etc.
  • Experience in Virtual Workplace e.g. Citrix.
  • Japanese/English skills to be able to use in IT business, reading, writing, and conversation.
  • Certifications on Microsoft (Windows, Active Directory, SCCM, Office 365, or Azure) or equivalent.
  • ITIL v3 Preferred.
  • Candidates with lesser experience will be considered for appropriate roles.


In order to be successful in this role, we need someone who has knowledge and Hands-on Experience below:

  • LDAP/Active Directory, SSO or other authentication or user management systems (e.g. Azure AD, Okta. SAML, SiteMinder).
  • Email Infrastructure (e.g. Exchange, Office 365, Gateway).
  • Network infrastructure.
  • Experience in scripting languages (e.g. PowerShell, VB).
  • Experience using Microsoft Server.
  • Proven ability to maintain a professional demeanor when handling complex customer & internal issues.
  • An understanding of ITSM, ITIL, or CMDB.
  • Experience working with cloud-based vendors like Microsoft Azure, Amazon Web Services, Google Cloud Platform, and Okta.
  • Advanced network troubleshooting including reading packet captures.
  • Experience troubleshooting and optimizing web application performance using new Browsers.
  • Engineer who will lead the Design, Deployment, Operations, Identity Management, and New Solutions in our Organization of over 10,000 users.
  • Experienced in End Point Security Solutions like Symantec, McAfee, and EDR solutions.
  • Professional experience in software support, secure infrastructure, IT consulting, or related.
  • Effective in planning, deploying, operating, and optimizing Modern Workplace solutions.
  • Experience in M&A will be an added advantage.


Professional Skills:

  • Analytical Problem Solving.
  • Building Customer/Partner Relationships.
  • Product & Technology Expertise.
  • Technical Leadership.
  • Value Selling.




  • マイクロソフトのエンタープライズソリューションに関する深い知識、プロジェクトの展開、オペレーションの運用経験



  • Windows 10
  • Microsoft 365 製品(Exchange, Teams, OneDrive, SharePoint, Power Platform含む)
  • Internet Explorer, Chrome, Edge Chromium
  • Windows Server 2012 and 2016
  • SCCM 2012 (PCイメージの配信、サーバーのデザイン、ライフサイクル管理)
  • Active Directoryの構築、運用。グループポリシーの編集、運用
  • Power Shell, VB等スクリプティング
  • エンタープライズ環境でのWindows周辺分野の理解(ネットワーク、プリンティング、メインフレーム、Azureクラウド)
  • MacBookの運用経験



  • エンタープライズ環境でのワークプレイス分野に関する深い知識、プロジェクトの展開、オペレーションの運用経験



  • IPhone, iPad, Android
  • MDM, MAM (Workplace One, Intune)



  • Citrix
  • VMware
  • Amazon Workspaces
  • Azure WVD



  • Symantec Endpoint Securityなど



  • エンタープライズ環境のネットワーク知識
  • (プロキシ、DHCP、DNS、ファイアーウォールなど)




  • - Tier3レベルエンジニアとして実務経験5年以上(Tier 3レベル=Final Escalation Point)
  • - 中規模プロジェクト(予算5,000万円以上)で、エンタープライズ環境の新ソリューション・システムへの移行を、計画の立案、デザイン、構築、リリース、オペレーションへの移行まで、すべてエンジニアとして経験していること



  • ・日本語:ネイティブ、もしくは中級~上級(JPLT N3以上)
  • ・英語:ネイティブ、ビジネス以上(目安:TOEIC 860点以上)。グローバルチームとの会議に通訳なしで出席し、積極的に意見交換を行う英語力



  • Microsoft(Windows, Active Directory, SCCM, Office or MCTS, MCITP)