IT Service Management Specialist

Job ID 17886
Job Type
年収:800万円 - 1,000万円(ご経験に基づく)
Japanese Level
English Level
Advanced (TOEIC 860)
Start Date
Job Type
年収:800万円 - 1,000万円(ご経験に基づく)
Japanese Level
English Level
Advanced (TOEIC 860)
Start Date









- 日本やヨーロッパで働くことができ、組織の様々な分野に触れることができます。
- 今後、会社の規模と重要性が増すと予想されるITサービスマネジメント分野の再構築に取り組む組織への参画


- 日本事業部におけるITSMプロセスおよびITSMツールのSMEとなる。
- NNグループにおける国際的なITSM分野の知識と実務経験を得る機会
- ITセキュリティ・ガバナンス分野との連携



Wonderful Opportunity! If you have the skills and experience required, you are encouraged to apply. You will enjoy working for a leading global insurance company and with a talented group of professionals in the Japan office.


The purpose of this position is to assist in providing guidance and daily operational support in IT Service Management Processes (ie. Incident management, problem management and change management) and ServiceNow Support including IT Catalogue management.

This role reports to the IT Service Management Lead and will be working with all areas of the business including providing training and creating KPIs and reports to show the effectiveness and areas of improvements for the company to create enhanced efficiency for the company.


This position will be performing reviews and evaluations of IT Service management documentation such as CMDB(Configuration Management Database), Change, Request tickets to help push for their completion while also looking for proactive problems and assisting in the timely completion of the problem process.


Selling Points of This Position:
- Ability to work and expose to different areas of the organization in Japan and Europe
- Join an organization that is rebuilding the IT service management area which is expected to increase in size and importance for the company in the future


Perspective of Future Career in this Position
- Become the SME of the ITSM processes and ITSM tool for the Japan business unit
- Opportunity to gain knowledge and working experience within ITSM area internationally in the NN Group
- Work in close contact with IT Security and Governance area



【会社概要 | Company Details】
A leading global insurance company with a talented group of professionals in the Japan office

【就業時間 | Working Hours】
9:00-18:00 (Mon-Fri) 100% WFH

【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【待遇・福利厚生 | Services / Benefits】


Flextime system, work-from-home (telecommuting) system, distribution of tablet terminals, other benefits (social insurance system, insurance premium subsidy system and financial savings system, etc., retirement allowance system, health care support, congratulatory gift), return-to-work system and childcare support system, two-day workweek (Saturday and Sunday), national holidays, year-end and New Year vacations, congratulatory and condolence Leave, special leave system, maternity and childcare leave, nursing care leave, shorter working hours for nursing care reasons, access to comprehensive welfare services

Required Skills

- インシデント、問題、または変更管理に関する実務経験
- CMDB(構成管理データベース)、IT資産管理について理解していること
- ITSMツール(できればServiceNow)の使用経験
- プロセス、ワークフロー、マニュアルを作成し、文書化する能力
- ITILの知識がある


- Working experience in incident, problem or change management
- Understand CMDB (Configuration Management Database) and IT asset management
- Experience with ITSM tools, preferably ServiceNow
- Ability to create and document processes, workflows and manuals
- Knowledgeable in ITIL

Preferred Skills

- アジャイルとDevOpsの理解
- 金融・保険業界での経験
- 開発、テクニカルサポートなど他のIT職の経験者
- Rest APIに関する知識
- 問題の特定、解決策の決定、プロセスやテストの改善の提案と実行のためのイニシアチブを発揮する能力


- Understanding of Agile and DevOps
- Experience in financial or insurance industry
- Previous experience in other IT positions like development or technical support
- Knowledge of Rest API
- Ability to demonstrate initiative for identifying problems, determining solutions, suggesting and implementing process and test improvements