Omni IT EC Daily Operations Support

Job ID 17349
Job Type
Skillhouse Contract
400,000 JPY - 500,000 JPY per month
Japanese Level
English Level
Advanced (TOEIC 860)
Start Date
Job Type
Skillhouse Contract
400,000 JPY - 500,000 JPY per month
Japanese Level
English Level
Advanced (TOEIC 860)
Start Date


Make a Lasting Impression. Join the first New York-based house of modern luxury lifestyle brands. A successful career is built on hard work, determination, and a genuine passion for what you do.

You are part of a global house of brands that is built around their shared values of optimism, innovation and inclusivity. They believe anyone from anywhere can have the best idea, and with creativity and perseverance, anything is possible.


Each of their great brands around the world helps people express themselves in their own unique ways.


They are hiring a Daily Operations support specialist to join our project team as we re-platform multiple Japan eCommerce sites. Your main tasks will include first level incident handling, day-to-day monitoring, internal request handling, vendor support, and e-commerce related operational support. To succeed in this role, you should have a technical background, be able to solve problems on your feet and explain technical concepts to non-technical users.



- Responding to incidents reported by systems and teams

- Responding to inquiries and requests from internal teams and external vendors

- Conducting meetings to discuss and review requests and deliverables from internal teams and vendors

- Translate business requirements into system solutions

- Ensuring solutions meet business needs and requirements.

- Create user training material, provide UAT training, support and performing user acceptance testing.

- Effectively communicating needs and plans to cross-functional team members and management.

- Serving as a liaison between technical teams and business users.

- Gathering critical information from meetings with various stakeholders and producing useful reports and minutes.

- Working closely with business and technical teams/vendors to develop and implement solutions.

- Create SOP, review and obtain signoff from business.

- Updating, implementing, and maintaining procedures.

- Designing test plans, scenarios, scripts, and procedures.

- Provide post go-live support i.e regression testing of production website

- Analyzing test results and reporting to the vendor development team.

- Manage testing including review the test result to keep quality of retail/customer engagement systems

- Following up with the development team to correct bugs and errors.

- Ongoing support for the incidents/errors and call out handling from stakeholder

- Analyze root cause of issues with counterparts and vendors globally(mainly Asia and US)

- Handle backend campaign setup and UAT testing for event support.










- システムやチームから報告されるインシデントへの対応

- 内部チームや外部ベンダーからの問い合わせやリクエストへの対応

- 社内チームやベンダーからのリクエストや成果物を議論・検討するためのミーティングの実施

- ビジネス要件をシステムソリューションに変換する

- ソリューションがビジネスニーズと要件を満たすことの確認

- ユーザートレーニング資料の作成、UATトレーニングの提供、サポート、ユーザー受け入れテストの実施

- 機能横断的なチームメンバーや経営陣にニーズやプランを効果的に伝える

- 技術チームとビジネスユーザーの間のリエゾンとしての役割を果たす

- 様々なステークホルダーとのミーティングから重要な情報を収集し、有用なレポートや議事録を作成する

- ビジネスチーム、テクニカルチーム、ベンダーと密接に連携し、ソリューションを開発・導入する

- SOPの作成、レビュー、ビジネスからのサインオフの取得

- 手順書の更新、導入、維持

- テストプラン、シナリオ、スクリプト、および手順の設計

- 本番Webサイトの回帰テストなど、稼動後のサポートの提供

- テスト結果の分析とベンダー開発チームへの報告

- リテール/カスタマーエンゲージメントシステムの品質を維持するためのテスト結果のレビューを含むテストの管理

- バグやエラーを修正するための開発チームへのフォローアップ

- インシデント/エラーの継続的なサポート、ステークホルダーからのコールアウト対応

- グローバル(主にアジアと米国)のカウンターパートやベンダーとの問題の根本原因の分析

- イベントサポートのためのバックエンドキャンペーンのセットアップとUATテストの実施



【会社概要 | Company Details】
Our client is a global luxury brand recognized worldwide for its artisanal leatherwork, signature fabrics, and custom hardware.

【就業時間 | Working Hours】
9:30 ‐ 18:30(Mon ‐ Fri)*work from home due to COVID-19 infection control.

【休日休暇 | Holidays】


Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays


【待遇・福利厚生 | Services / Benefits】
Social insurance, Transportation Fee, No smoking indoors (Designated Smoking Area)





Required Skills

- Experience in similar role with proven track record in a technical support role across a range of digital technologies

- Experience and knowledge of retail E-Commerce related systems (CRM, CMS, OMS, ERP, WMS, payment gateway, Analytics, databases, etc.) to support marketing activities such as promotion, campaign, sales events, etc.

- Experience and knowledge in ITIL, SDLC and Agile project management

- Competency in Microsoft applications including Word, Excel, and Outlook.


- 同種の職務において、様々なデジタルテクノロジーに関するテクニカルサポートの実績がある方

- 小売業のEコマース関連システム(CRM、CMS、OMS、ERP、WMS、ペイメントゲートウェイ、アナリティクス、データベースなど)の経験と知識を持ち、プロモーション、キャンペーン、販売イベントなどのマーケティング活動をサポートしたご経験

- ITIL、SDLC、アジャイルプロジェクトマネジメントの経験と知識

- Word、Excel、Outlookを含むMicrosoftアプリケーションのコンピテンシー



Preferred Skills

- Experience with SFCC and IBM Sterling would be a strong plus


- SFCCとIBM Sterlingの経験があれば尚可