IT Service Management、 Application Support & Localization / ServiceNow

Job ID 17269
Job Type
Haken
Salary
450,000 JPY - 600,000 JPY per month
Japanese Level
Native
English Level
Advanced (TOEIC 860)
Start Date
ASAP
Location
Tokyo
Job Type
Haken
Salary
450,000 JPY - 600,000 JPY per month
Japanese Level
Native
English Level
Advanced (TOEIC 860)
Start Date
ASAP
Location
Tokyo

Description

Wonderful Opportunity! If you have the skills and experience required, you are encouraged to apply. You will enjoy working for a leading global insurance company and with a talented group of professionals in the Japan office.

 

IT & Security Governance is made up of three separate teams. Cyber Security, IT Governance and Service Management. The goal of Service Management is to provide oversight and insight into operations through Change, Incident and problem management. This is done as acting as the product owner of or IT Service Management tooling and assisting our different agile teams in reducing incidents and finding solutions to problems so that the business can see speedy and reliable execution. This is done in concert with IT Governance and Cyber Security which gives unique insight into what is happening at the company and allows for a variety of robust and critical conversations to allow improvement at a more rapid pace.

 

The purpose of this position is to support the localization of the ServiceNow user interface from English to Japanese. The responsible for this role will also assist in providing guidance and support to other ServiceNow functions as well as the IT Service Management Processes

 

This role reports to the IT Service Management Lead and should be able to work with the group project team to implement required changes and improvements in the ServiceNow tool.

 

【会社概要 | Company Details】
主に、欧州・日本で展開しており、企業の様々なニーズに応えサポートする外資系生命保険会社です。
A leading global insurance company with a talented group of professionals in the Japan office.

【就業時間 | Working Hours】
9:00 - 18:00(Mon - Fri)

【休日休暇 | Holidays】
完全週休2日制(土日祝休み)、年末年始、年次有給休暇、その他特別休暇など
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【待遇・福利厚生 | Services / Benefits】

各種社会保険完備(厚生年金保険、健康保険、労災保険、雇用保険)、 屋内原則禁煙(屋外に喫煙所あり)、 通勤交通費支給等

Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.

Required Skills

- Knowledge or working experience in incident, problem or change management

- Knowledgeable in ITIL

- Ability to create and document processes, workflows and manuals

Preferred Skills

- Experience in software localization projects for Japanese language.

- Experience with ServiceNow

- Previous experience in other IT positions like development or technical support.