Desktop Support Engineer / IT User Support

Job Type
3,600,000 ~ 4,320,000 per year
Japanese Level
English Level
Advanced (TOEIC 860)
Start Date


Internal Skillhouse Position


Skillhouse is seeking an experienced bilingual support IT engineer to provide onsite technical support for a variety of software and hardware used by internal users.


The successful candidate will also contribute to the lifecycle management of IT inventory, software licenses, multimedia support, troubleshooting, on-going support of both desktop hardware & software components and multimedia event planning/support.


Skillhouse is a small, but growing specialty IT Staffing and Services Company and the IT support engineer will assist all internal users with all IT support related requirements.


Responsibilities include, but not limited to;

- Hardware and software support including desktop, basic network, application, PBAX and mobile device support

- Manage the lifecycle of all workplace equipment including procurement, inventory, provisioning and disposal (i.e. IT Inventory Management)

- Continuously create, update, and publish documentation relating to existing and new user support procedures

- Support internal IT training when required

- Support any power down execution, BCP site maintenance and support

- Partner with network support vendor to manage all workplace related projects

- Log, monitor and follow up on all incoming support requests

- Information gathering and reporting support for any incident/request/problem management and quality improvement

- Create Operation and User Manuals when needed

- General IT Vendor Management











- デスクトップ、基本的なネットワーク、アプリケーション、PBAX、モバイルデバイスのサポートを含むハードウェアとソフトウェアのサポート

- 調達、在庫、プロビジョニング、廃棄を含むすべての職場の機器のライフサイクルの管理(例:ITインベントリ管理

- 既存および新規のユーザーサポート手順に関連する文書の継続的な作成、更新、および公開

- 必要に応じて社内のITトレーニングをサポートする

- パワーダウンの実行、BCPサイトのメンテナンスおよびサポートのサポート

- ネットワークサポートベンダーと連携し、職場に関連するすべてのプロジェクトを管理する

- 入力されたすべてのサポートリクエストの記録、監視、フォローアップ

- インシデント/リクエスト/問題管理および品質向上のための情報収集および報告サポート

- 必要に応じて操作マニュアルやユーザーマニュアルの作成

- ITベンダーマネジメント全般



【会社概要 | Company Details】


We are specialised in the recruitment and placement of IT professionals since 2004 in Tokyo.

【就業時間| Working Hours】
9:00 - 18:00(月 - 金)


【休日休暇 | Holidays】       

年次有給休暇 完全週休2日制(土日祝日)年末年始、年次有給休暇、慶弔休暇 など

Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays


【福利厚生 | Services / Benefits】          


Skillhouse provides a generous benefits plan including Annual paid vacation, transportation, pension, healthcare, unemployment and disability insurance contributions, discount club membership, training opportunities, test pay back programs, Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.

Required Skills


- Over 4 years working experience as a helpdesk engineer providing client PC support with in-depth troubleshooting experience (Hardware, Application and Software)

- In-depth knowledge and troubleshooting skills on Windows environment

- Effective communication skills

- Must be responsive and able to efficiently document all working tasks and outstanding issues

- Knowledge of Help Desk (log/track/own) Management Software


- ヘルプデスク・エンジニアとして4年以上の実務経験があり、顧客のPCをサポートし、詳細なトラブルシューティング(ハードウェア、アプリケーション、ソフトウェア)の経験がある方

- Windows環境についての深い知識とトラブルシューティングのスキル

- 効果的なコミュニケーションスキル

- すべての作業と未解決の問題を効率的に文書化することができる方

- ヘルプデスク(ログ/トラック/所有)管理ソフトウェアの知識