IT Service Management

Job Type
500,000 JPY - 650,000 JPY per month
Japanese Level
English Level
Advanced (TOEIC 860)
Start Date


Wonderful Opportunity! If you have the skills and experience required, you are encouraged to apply. You will enjoy working for a leading global insurance company and with a talented group of professionals in the Japan office.


IT & Security Governance is made up of three separate teams. Cyber Security, IT Governance and Service Management. Service Management is a governing team.

The goal of Service Management is to provide oversight and insight into operations through Change, Incident and problem management. This is done as acting as the product owner of or IT Service Management tooling and assisting our different agile teams in reducing incidents and finding solutions to problems so that the business can see speedy and reliable execution. This is done in concert with IT Governance and Cyber Security which gives unique insight into what is happening at the company and allows for a variety of robust and critical conversations to allow improvement at a more rapid pace.


The purpose of this position is to assist in providing guidance and daily operational support in IT Service Management Processes (ie. Incident management, problem management and change management) and ServiceNow Support including IT Catalog management.


This role reports to the IT Service Management Lead and will be working with all areas of the business including providing training and creating KPIs and reports to show the effectiveness and areas of improvements for the company to create enhanced efficiency for the company.


This position will be performing reviews and evaluations of IT Service management documentation such as CMDB, Change, Request tickets to help push for their completion while also looking for proactive problems and assisting in the timely completion of the problem process.



- Operational support in IT Service Management Processes (Incident, problem and change management)

- Create training and creating KPIs and reports to the IT Service Management Lead

- Create evaluations of IT Service management documentations


世界的な大手保険会社が、IT サービスマネージメントを募集しています。










- ITサービスマネジメントプロセス(インシデント、問題、変更管理)におけるオペレーションサポート

- トレーニングの作成、KPIの作成、ITサービスマネジメントリードへの報告

- ITサービスマネジメント文書の評価の作成



【会社概要 | Company Details】
A leading global insurance company with a talented group of professionals in the Japan office.

【就業時間 | Working Hours】
9:00 - 17:00(Mon - Fri)(※在宅勤務制度あり)

【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【待遇・福利厚生 | Services / Benefits】

各種社会保険完備(厚生年金保険、健康保険、労災保険、雇用保険)、 屋内原則禁煙(屋外に喫煙所あり)、 通勤交通費支給等

Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.


Required Skills

- Working experience in incident, problem or change management

- Understand CMDB and IT asset management

- Experience with ITSM tools, preferably ServiceNow.

- Ability to create and document processes, workflows and manuals

- Knowledgeable in ITIL


- インシデント、問題、または変更管理の実務経験
- CMDBおよびIT資産管理の理解
- ITSMツール(できればServiceNow)の使用経験
- プロセス、ワークフロー、マニュアルを作成し、文書化するスキル
- ITILの知識

Preferred Skills

- Understanding of Agile and DevOps

- Experience in financial or insurance industry

- Previous experience in other IT positions like development or technical support

- Knowledge of Rest API

- Ability to demonstrate initiative for identifying problems, determining solutions, suggesting and implementing process and test improvements


- アジャイルおよびDevOpsの理解
- 金融・保険業界でのご経験
- 開発やテクニカルサポートなどの他のITポジションでのご経験
- Rest APIの知識
- 問題の特定、解決策の決定、プロセスやテストの改善の提案と実施に向けたイニシアチブを発揮できるスキル