IT Manager (Handling DS&EF)

Job Type
〜12,000,000 JPY (Including sign on bonus, full benefits, options and incentives)
Japanese Level
Advanced (JLPT Level 1)
English Level
Advanced (TOEIC 860)
Start Date


The world’s biggest Cloud Infrastructure company seeking an IT Manager to join their team. The ideal candidate will be leading a team of IT professionals with various skill sets to provide world-class technical support to the Operations team who fulfill the customer promises millions of times a day. The technology varies between the different facilities, but the core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move ecommerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world.



- Hire, train, and develop a team of IT professionals.

- Support all safety programs and local Safety and Health act compliance to ensure a safe work environment for all associates.

- Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.

- Establish and maintain a positive, productive relationship with operational leadership and staff.

- Lead infrastructure builds in new facilities.

- Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.

- Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).

- Develop and maintain policies, procedures, and processes.

- Oversee management of equipment and parts inventory.

- Create, manage, and support recognition and communication programs.






- ITプロフェッショナルチームの採用、トレーニング、および育成
- すべての安全プログラムと地域の安全衛生法の遵守のサポート、すべてのアソシエイトにとって安全な職場環境の確保
- 経営陣やスタッフとの協力し、ITソリューションの継続的な改善のために分析し、技術支援をする
- 経営陣やスタッフと積極的かつ生産的な関係の構築、維持
- 新しい施設でのインフラ構築のリード
- トラブルシューティング、顧客サービス問題、承認、インストールなど、日常のテクニカルサポート活動の計画、編成、スケジュール管理、監督
- サービス・レベル・アグリーメント(SLA)を満たすためのチームの能力の測定、監視、維持
- ポリシー、手順、プロセスの開発と維持
- 機器や部品の在庫管理の監督
- 表彰プログラムやコミュニケーションプログラムの作成、管理、サポート


【会社概要 | Company Details】
A major foreign-affiliated web service company that provides cloud computing technology essential for business expansion. Its are growing day by day, making it an indispensable tool for expanding your business.

【就業時間 | Working Hours】
9:00 - 18:00(Mon - Fri)

【休日休暇 | Holidays】
完全週休2日制(土日祝休み)、年末年始、年次有給休暇、その他特別休暇 等
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
【待遇・福利厚生 | Services / Benefits】

各種社会保険完備(厚生年金保険、健康保険、労災保険、雇用保険)、 屋内原則禁煙(屋外に喫煙所あり)、 通勤交通費支給等

Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.

Required Skills

- Experience developing a team of technical professionals across multiple locations.

- Experience working with stakeholders to communicate issues while balancing business expectations.

- Leadership experience in a 24x7 operation supporting physical IT infrastructure (compute, network, storage).

- Experience working with network architecture and client server technology.


- 技術者のチームの育成の経験
- 利害関係者と協力して、ビジネス上の期待値とのバランスを取りながら問題を伝えた経験
- 物理的なITインフラ(コンピュータ、ネットワーク、ストレージ)をサポートする24時間365日のオペレーションにおけるリーダーシップの経験
- ネットワーク・アーキテクチャやクライアント・サーバ・テクノロジーに携わった経験