Senior Analyst

Job Type
Outsource
Salary
Up to 825,000 JPY per month
Japanese Level
Advanced (JLPT Level 1)
English Level
Advanced (TOEIC 860)
Start Date
ASAP
Location
Tokyo

Description

A global financial services and investment group is seeking an experienced hands-on Senior Analyst (Network) to work in a global team spanning APAC, India and North America providing essential network, firewall and voice services to the business.

 

The Senior Analyst will have a broad technical understanding of firewall, network security, data center network and voice solutions be highly technical and service focused for operational support and project delivery in a global environment.

 

Key accountabilities/ Primary responsibilities include:

- Being the local technical contact person of SD-WAN deployment project

- Communication with internal staff, external vendor, supplier by call/email to keep information balancing.

- Take Active role in SD-WAN project meeting, including internal project meeting, external vendor, suppliers meeting. Closely follow the delivery process of Japan SD-WAN hardware, circuit, and service.

- Ensure to complete SD-WAN related tasks, e.g. transferring device, onsite installation, circuit connection and connection testing on sites, based on coordinating with all stakeholders.

- Provide ITIL based Incident/Change/Problem/Capacity management in a global operational environment

- Provide projects delivery and related technical supports in a global environment

- Leveraging external vendor to maintain the Data Centre operations in Japan and Hong Kong

- Provide technical support for products including network, firewall and load balancing for business locally in JP and globally in the other locations.

- Able to resolve complicated technical issues with effective engagement with vendors

- Ensure a smooth service transaction from project delivery to operation via proper documentation, knowledge transferring and service readiness assessments

- Ensure customer satisfaction, operational KPI and delivery of high quality of the service

- Work with suppliers/vendors for technical escalation, regular service review, maintenance renewal

- Work with incident managers, project managers, senior stakeholders to deliver services/ projects

- Collaborate with colleagues across different regions to support tasks outside Japan

- Able to work over the weekend and off business hours on ad-hoc basis

 

【会社概要 | Company Details】

世界有数の規模と歴史を持つ独立系資産運用グループの日本法人です。

One of the world's largest and oldest independent asset management groups.

【就業時間 | Working Hours】
9:00am – 18:00pm(Mon - Fri)


【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
完全週休2日制(土日祝休み)、年末年始、年次有給休暇、その他特別休暇など

【待遇・福利厚生 | Services / Benefits】

Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.
各種社会保険完備(厚生年金保険、健康保険、労災保険、雇用保険)、 屋内原則禁煙(屋外に喫煙所あり)、 通勤交通費支給等

 

 

Required Skills

- Strong hands on experience managing firewall, proxy, security and voice products including but not limited to:

- Advanced Cisco Routing & Switching products

- F5 load balancing and security technology (GTM/LTM/ASM/AFM)

- Palo Alto firewall

- Aruba wireless and ClearPass Policy Manager

- Mobility solution like Pulse Secure

- Zscaler, SilverPeak SDWAN

- QIP DNS

- AWS cloud network

- Strong hands on managing network protocols and technologies e.g. BGP, STP, 802.1q, PIM, HSRP/VRRP.

- Excellent business sense for a technical support environment.

- Good analytical skill and able to solve complicated problem logically

- Good interpersonal skills, communication skills, project management skills and vendor management skills

Preferred Skills

- Degree holder in Computer Engineering, Telecommunications, or related disciplines.

- Experience of Cisco ACI and SDN solution and Cisco Nexus Data Centre Networking products

- Knowledge of DNS & DHCP (IPAM).

- Experience of UNIX / Linux and scripting (Python/Ansible/Perl/Shell)

- Concepts on data center design and cloud technologies

- Experience working in a ‘DevOps’ role and familiar with SDN, NFV, Cloud and Cloud Management Platforms, and demonstrable experience in integrating technologies through code and the use of APIs.

- SolarWinds network monitoring

- Multinational company working experience