Project and Relationship Manager

Job Type
10,000,000 JPY ~ 12,000,000 JPY per year
Japanese Level
English Level
Advanced (TOEIC 860)
Start Date


Exciting opportunity to work in an upscale, professional, and friendly environment! 

This world famous reinsurer is looking for someone that wishes to take their career to the next step.


Position Overview

Manages the client relationship for multiple clients during software implementation and/or underwriting services projects through their lifecycle and beyond. Develops close relationships with both internal and client project teams as well as client senior managers and/or project sponsors. Works closely with their Japan Business Development team to ensure that they are fully informed of client feedback and that client expectations are being met.



This position is responsible, under the instruction of the team leader, for including but not limited to the following;

- Meets and communicates regularly with clients to collect feedback and ensure client satisfaction related to AURA implementations.

- Works closely with their Japan Business Development team to develop relationships with senior staff and/or project sponsors at client companies

- Works closely with AURA project teams to understand progress of projects and roadblocks and assists clearing roadblocks related to client-side requirements

- Assists RTP Project Manager to work with client to resolve any issues that could impact the positive outcome of the project.

- Provides regular feedback to their senior management in form of trip notes and status updates.

- Provide Project Management oversight of projects if required due to overall workload of the team.

- Maintain regular and predictable attendance.

- Perform other duties as assigned.


世界的に有名な再保険会社にて、プロジェクト&リレーションシップ マネージャーを募集しています。





- 顧客と定期的に会ってコミュニケーションをとり、AURAの導入に関するフィードバックを収集し、顧客の満足度を高める
- 日本のビジネス開発チームと連携し、顧客企業のシニアスタッフやプロジェクトスポンサーとの関係を構築する
- AURAプロジェクトチームと密接に連携し、プロジェクトの進捗状況や問題点を把握し、顧客側の要求に関連する問題点の解決を支援する
- RTPプロジェクトマネージャーを補佐し、プロジェクトの良い結果に影響を与える可能性のある問題をクライアントと協力して解決する
- RTPプロジェクトマネージャーがお客様と協力して、プロジェクトの成果に影響を与えるような問題を解決する
- チームの全体的な作業量に応じ、必要に応じてプロジェクト管理者としてプロジェクトを監督する


【会社概要 | Company Details】


We are a foreign life reinsurance company with a broad product lineup covering individual life reinsurance and third sector reinsurance.


【就業時間 | Working Hours】
9:00 - 18:00(Mon - Fri)

(WFH till Covid-19)

【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【待遇・福利厚生 | Services / Benefits】
各種社会保険完備(厚生年金保険、健康保険、労災保険、雇用保険)、 屋内原則禁煙(屋外に喫煙所あり)、 通勤交通費支給等
Social insurance plus additional group insurance provided, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.

Required Skills

- Experience in a client engagement, project manager or account manager role, preferably related to IT products and services

- Advanced skills in customer relationship management

- Highly advanced persuasion and negotiation skills when working with internal/external customers

- Highly advanced oral and written communication skills, demonstrating the ability to convey business terminology that is meaningful and well received

- Highly advanced level of investigative, analytical and problem solving skills

- Expert ability to identify the criticality of client issues or feedback and balance that against the best interest of the AURA service etc.


- 顧客エンゲージメント、プロジェクトマネージャー、アカウントマネージャーとしての経験

- 顧客関係管理における高度なスキル

- 社内外の顧客を相手にする際の高度な説得力と交渉力

- 高度な調査能力、分析能力、問題解決能力 など