Senior Analyst (In-house IT Desktop Support, Lead)

Job Type
7,000,000 JPY - 8,300,000 JPY per year
Japanese Level
English Level
Advanced (TOEIC 860)
Start Date


A global consulting company is hiring a Senior Analyst (In-house IT Desktop Support, Lead).



Provides support to end users across multiple operating companies by assisting with the installation and operation of their workstations, business applications, and related equipment. May manage staff performance and quality of service provided.

Technical Support:
- Performs installation, training, maintenance, troubleshooting and repair of all OpCo desktop hardware and software technology.
- Assists in the setup and operation of audio visual hardware as required by end user.
- Determines appropriate hardware and software based on corporate policy and end user requirements.
- Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues.
- Escalates incidents and questions to appropriate support groups.
- Ensures all service feedback and updates are provided in a timely manner to all stakeholders.
- Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves.
- Supports events such as infrastructure changes, software releases, BCP etc.
- May assist in administration and maintenance of non-desktop technology infrastructure components at the request of other service towers.
- May assist in installation, maintenance, troubleshooting and repair of office telephony systems.



【会社概要 | Company Details】
The company provides risk management consulting and insurance related services to many Japanese and foreign companies.

【就業時間 | Working Hours】
9:00 - 17:00(Mon - Fri)

Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays


Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.

Required Skills

‐ PC OS (Windows) application management and troubleshooting knowledge

‐ Windows PC, iOS smartphone, network, and application operation knowledge,

‐ Experience with end user support

‐ Team Player

‐ Team management expereince

‐ Project management experience

‐ Presentation skills

‐ Ability to train end users


‐ PC OS(Windows)、アプリケーションの運用管理、トラブルシューティング知識

‐ Windows PC、iOSなどのスマートフォン、ネットワーク、アプリケーションの運用知識

‐ エンドユーザー対応

‐ チームプレイヤー

‐ 小規模のチームのマネージメント経験

‐ プロジェクト管理経験

‐ プレゼンテーション能力

‐ エンドユーザートレーニング能力