Coordinator, TSG Support

Job Type
5,000,000 JPY - 6,000,000 JPY per year (negotiable based on experience)
Japanese Level
English Level
Advanced (TOEIC 860)
Start Date


Wonderful Opportunity! If you have the skills and experience required, you are encouraged to apply. You will enjoy working for a leading global consulting company and with a talented group of professionals in the Japan office.


A global management consultancy is hiring Coordinator, TSG Support.

This position's primary role is to service the IT support needs of our user base in a demanding results oriented environment and is expected to deal with the majority of calls and emails to the Help Desk using a variety of problem solving techniques, while maintaining a high level of customer satisfaction. This person will learn support skills in a pressurized environment and be able to expand their technical ability across a range of software, hardware and mobile platforms.



- Be the primary contact for IT related problems and issues for the employees

- Take ownership from start to finish of the investigation, troubleshooting, and resolution of hardware and software problems on computer systems and other supported hardware (mobile devices, phones, voicemail, projectors, etc.)

- Perform consistent follow-up with user to ensure complete resolution and user satisfaction

- Maintain accurate inventory database, repair log and activity log

- Proactively identify and complete TSG projects that add value to the department and/or our customers

- Enforce TSG guidelines and policies to ensure data integrity, system reliability and data security while providing essential flexibility to end users

- Build and deploy standard notebook and desktop computers

- Support Audio-Visual equipment (Projectors, Videoconference Units)

- Use Active Directory to create and manage user accounts and set permissions

- Develop best practices in the IT environment through experience sharing

- Coordinate off-site repairs with external vendors

- Participate in Global projects if requested

- Work with other TSG staff to test new applications and upgrades

- Lead end user training programs

- Provide off-hours, weekend and holiday pager coverage as needed







- 社員のIT関連の問題の窓口対応

- コンピュータシステム、ハードウェア(モバイルデバイス、電話、ボイスメール、プロジェクターなど)、ソフトウェアの問題の調査、トラブルシューティング

- 問題解決とユーザーの満足度を確保するために、ユーザーとの一貫したフォローアップを実施する

- 正確な在庫データベース、修理ログ、アクティビティログの管理

- 部門および/または顧客に付加価値をもたらすTSGプロジェクトを積極的に特定し、完了させる

- TSGのガイドラインとポリシーを施行し、エンドユーザーに不可欠な柔軟性を提供しながら、データの完全性、システムの信頼性、データセキュリティを確保する

- 標準的なノートパソコンとデスクトップパソコンの構築と展開

- 視聴覚機器(プロジェクター、ビデオ会議ユニット)のサポート

- Active Directoryを使用して、ユーザーアカウントを作成して管理し、権限設定

- 経験の共有化によるIT環境でのベストプラクティスの開発

- 外部ベンダーとのオフサイト修理の調整

- 他の TSG スタッフと協力して、新しいアプリケーションやアップグレードをテストする

- エンドユーザー研修プログラムをリード

- 必要に応じて、時間外、週末、休日のサポート


【会社概要 | Company Details】

A global management consultancy headquartered in Boston, Massachusetts. One of the "Big Three" management consultancies. 

【就業時間 | Working Hours】
9:00 - 18:00(Mon - Fri)

*Currently, most of employees are in work from home due to COVID-19 infection control.

【休日休暇 | Holidays】
完全週休2日制(土日祝休み)、年末年始、年次有給休暇、その他特別休暇 等
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
【待遇・福利厚生 | Services / Benefits】

Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.


各種社会保険完備(厚生年金保険、健康保険、労災保険、雇用保険)、 屋内原則禁煙(屋外に喫煙所あり)、 通勤交通費支給等



Required Skills

- IT help desk experience

- Demonstrated interest and aptitude in technology and technical issues

- Proactive, confident and self-motivated

- Strong time management and prioritization skills in a multi-tasking environment

- Strong customer service, organization, interpersonal and communication skills


- ITヘルプデスク経験

- 積極的で、意欲的な方

- マルチタスク環境での時間管理と優先順位付けスキル

- 顧客サービス、組織、対人関係、コミュニケーション能力が高い方