Customer Success Rep.(C/C++, C#, Java)

Job Type
Permanent
Salary
7,000,000 JPY ~ 8,300,000 JPY per year
Japanese Level
Fluent
English Level
High Intermediate (TOEIC 730)
Start Date
ASAP
Location
Tokyo

Description

Our client is at the heart of the innovations that change the way we work and play. Self-driving cars. Artificial Intelligence. The cloud. 5G. The Internet of Things. These breakthroughs are ushering in the Era of Smart Everything. And they’re powering it all with the world’s most advanced technologies for chip design and software security. If you share our passion for innovation, they want to meet you.

Their Software Security and Quality business is all about building secure software—faster. That starts with their static analysis, software composition analysis, and dynamic analysis. So their customers can build security and quality into the DNA of their code at any stage of the software development lifecycle and across the supply chain. All while minimizing risks and maximizing speed of application development. 

 

Senior Customer Success Engineer

They're looking for a Post-Sales Engineer for the Customer Success Team who can work directly with their clients to meet their software security, quality and compliance goals.

You will help customers unlock the potential of the Software Integrity Platform through hands-on technical implementations, process improvements to developer/security team’s workflows and in general becoming a trusted advisor for the customer. Representing their customers means that you are the face of them and hence play a vital role in ensuring that they have happy customers. Your passion and determination will drive success for both your customers as well as the Software Integrity Group. As a Post-Sales Engineer, you will be responsible for executing on the objectives and milestones of customer onboarding and enablement. You will coordinate with customers to set objectives and achieve milestones on the path to customer adoption as well as facilitate ongoing health checks. You will gain experience in the entire suite of products available within the Software Integrity Platform. Customer Success is delivered to customers as part of fixed-scope packages as well as a more traditional customized statements of work (SOW).

In other organizations the post-sales function that Customer Success provides is often called Professional Services but they look to focus on making the customer succeed.

 

【会社概要 | Company Details】

An American electronic design automation company that focuses on silicon design and verification, silicon intellectual property and software security and quality.

シリコンの設計・検証、シリコンの知的財産、ソフトウェアのセキュリティと品質に特化した外資系電子設計自動化会社です。

【就業時間 | Working Hours】
9:30 – 17:45, Flextime (Mon - Fri)

【休日休暇 | Holidays】
完全週休2日制(土日祝休み)、年末年始、年次有給休暇、その他特別休暇など
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【待遇・福利厚生 | Services / Benefits】

交通費全額支給、各種社会保険完備(健康保険、厚生年金、雇用保険、労災保険)、育児休業制度、介護休業制度、看護欠勤(家族の傷病を看護するための有給欠勤)、確定拠出年金制度、社員持株制度、各種団体保険(長期障害所得補償保険、総合福祉団体保険、業務災害保険)、EAP(Employee Assistance Program/従業員支援プログラム)、ベネフィットステーション法人会員、社内クラブアクティビティ、海外技術研修 など

Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.

Required Skills

- Experience working with at least two programming languages namely C/C++, C# or Java

- Understanding of open-source software libraries such as glib, OpenSSL, Boost, etc. and their associated licensing

- Experience with project scoping, requirements gathering and software development lifecycles

- Experience in the customer-facing role

- Knowledge of build systems and software development tools / environment

- Experience at working in both Windows and Linux environments

Preferred Skills

- Experience in SAST tools (e.g. Coverity, Checkmarx, Fortify) or SCA Tools (Black Duck, Protex, Whitesource, Sonatype) is an advantage

- Desired experience with security testing and network protocols