Senior Analyst / Assistant Manager

Job Type
up to 500,000 JPY per month
Japanese Level
English Level
Advanced (TOEIC 860)
Start Date


This is a great opportunity working for world leading luxury lifestyle brands, they are looking for a Business Analyst. 

If you are looking for a challenging and very rewarding role within operation team working in their Tokyo office then this is a great opportunity.



- IT Organization is regionally structured in Asia, and Retail and Customer Experience Systems team has members in Japan and in China.

- Asia stores include Japan, China, Hong Kong/Macau, Taiwan, Korea, Singapore, Malaysia and Australia/New Zealand



- Acting as Business Analyst for Retail Systems (POS/SIM(Store Inventory Management )/ T&A..Etc.) and Customer Engagement System (CRM/LINE/Clienteling/Loyalty Program) in Asia regions cross brands

- Find out best solution according to business roadmap and priority requirements

- Ongoing support for the incidents/errors and call out handling from stakeholder

- Analyze root cause of Issues with counter parts and venders who are in global countries (mainly Asia and US)

- Be the front line of IT department for business users in terms of store/customer engagement related activities such as project, change request, issue resolution

- Building stable systems for retail stores and customer engagement across region

- Manage testing including review the test result to keep quality of retail/customer engagement systems

- Smooth support turnover(post go-live support) to support team as a part of project deliverables

- Participate and cooperate in various phases of projects impacting retail stores, but which are led by other IT team

- Build strong relationship with Asia, US, Europe counterparts

- Perform project management which manage timeline, people and budget by your self


【会社概要 | Company Details】
Our client is a global luxury brand recognized worldwide for its artisanal leatherwork, signature fabrics, and custom hardware. 

【就業時間 | Working Hours】
9:30 - 18:30(Mon - Fri)

【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【待遇・福利厚生 | Services / Benefits】
各種社会保険完備(厚生年金保険、健康保険、労災保険、雇用保険)、屋内原則禁煙(屋外に喫煙所あり)、交通費月額最大2万円支給 有給休暇(就業日から半年後に10日付与)、定期健康診断 雇用保険 福利厚生、テストペイバック、スキルハウスベネフィット、服装ビジネスカジュアル
Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.

Required Skills

- Strong knowledge of Retail System (POS System manage experience, Inventory management system / Other retail system experience is preferred)

- Basic SQL Database/ Web Application / iOS Application knowledge

- Experience including analysis of business requirements, designing and testing

- Understanding/Experience Agile methodology and DevOps concept & its processes

- Knowledge of IT project management, such as Fit/Gap analysis, design review and software testing review

- Regional Project/Vender management experience

Preferred Skills

- Chinese capability is strongly plus.

- Knowledge of IT project management, such as Fit/Gap analysis, design review and software testing review

- Project management / Vender management experience

- PMP (Project Management Professional) or relevant certifications

- ITIL (IT Infrastructure Library) or equivalent skill is plus

- Knowledge of Retail systems (POS,SIM,T&A) and Customer Engagement System (CRM,CDP, Unica, Line, Wechat) functions / systems

- Retail Industry / Lifestyle brand working experience would be plus

- Multi-region/country retail systems implementation experience is a strong plus

- Multi-brand Retail system management experience is also a strong plus