Voice Specialist

Job Type
Japanese Level
English Level
Advanced (TOEIC 860)
Start Date




- Avaya、Cisco、Oracle、Asterisksなどのプラットフォームを中心としたテレフォニーシステムの管理、運営
- コールマネジメントシステム、ECHIなどのコンタクトセンターのテレフォニーシステムの管理、運営
- テレフォニーシステムのインストール、構成
- NiceやVariantシステムなどの通話録音ソリューションの管理、運営
- コールアカウンティングとコール詳細レポートシステムの管理、管理
- コンタクトセンターのテレフォニーシステムのパフォーマンスの監視
- L1/L2/L3テレフォニーの問題のトラブルシューティング、問題を解決するためのエスカレーション
- 変更管理活動の作成、実施



A top global business service provider is currently hiring a Voice Specialist for their IT department.

‐ Manage and administer Telephony Systems that focuses on different platforms i.e. Avaya, Cisco, Oracle, Asterisks, etc.
‐ Manage and administer Contact Center Telephony Systems such as Call Management System, ECHI, etc.
‐ Installation and Configuration of Telephony Systems which focuses on traditional and IP telephony architecture.
‐ Manage and administer Call Recording solutions such as Nice and Variant systems.
‐ Manage and administer Call Accounting and Call Detail Report Systems.
‐ Monitoring of Contact Center Telephony System Performance and ensure that systems are performing efficiently.
‐ Troubleshoot L1/L2/L3 Telephony issues/concerns and should be able to escalate accordingly for resolution of such issues.
‐ Creation and Implementation of Change Management activities.



【会社概要 | Company Details】
Our Client is a global business services firm that transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. A Top 10 Services Provider, it partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements.

【就業時間 | Working Hours】
9:00‐ 18:00(Mon‐ Fri)

【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【待遇・福利厚生 | Services / Benefits】

各種社会保険完備(厚生年金保険、健康保険、労災保険、雇用保険)、 屋内原則禁煙(屋外に喫煙所あり)、 通勤交通費支給等

Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.


Required Skills

- 関連する経験
- IPネットワーク技術、従来型/IPベース/ハイブリッド電話/PBXシステム、VoIPの知識
- セッション開始プロトコル(SIP)技術の知識
- Avaya、Oracle、Ciscoのテレフォニープラットフォームに特化した技術資格があれば尚可
- シフト制、ローテーション、休日出勤、休日出勤が可能な方
- リーダーシップスキル


‐ Related experience
‐ Must be knowledgeable in IP network technology, traditional/IP-based/Hybrid Telephony/PBX systems and VoIP
‐ Basic and advance knowledge in Session Initiation Protocol (SIP) technology
‐ Technical certifications focusing on Avaya, Oracle, Cisco telephony platforms is a plus
‐ Must be willing to work on a shifting schedule, site rotation and off-hours/holidays/weekends
‐ Possesses leadership and inter-personal soft skills