Administrator IT Infra Service Desk (L2)

Job Type
Japanese Level
Advanced (JLPT Level 1)
English Level
Low Intermediate (TOEIC 470)
Start Date


外資系大手ITサービス企業が、IT インフラ サービスデスク (L2) 担当を募集しています。





- システム管理、インシデント/ 24時間365日のインシデントでの問題判別と解決

- 問題、変更および構成管理、サービスインシデント、および合意されたサービスレベル内のクエリ対応

- 標準操作手順に基づいてサービスリクエストの実行

- 変更管理の一環として、スケジュールされたタスクへの取り組み

- 問題を個別に処理し、サービス改善計画を提案/実装する

- リーダーまたはマネージャーへの自動化の範囲を特定して設定する



Fantastic opportunity to advance your career at a global firm that prizes bilingual IT talent. 

Their Technologies has close to 20 years of experience in Japan and offers world class services to a wide client base of Fortune 500 firms.


If you have the motivation to perform well with the skillset listed below you are encouraged to apply!


【Roles and Responsibilities】

As an Administrator, you should be able to do

- System administration, Incident / problem determination and resolution on a 24x7 basis Incident,

- Problem, Change and Configuration management, Service incidents and queries within the agreed service levels.

- Perform Service Requests based on Standard Operating Procedures.

- Work on scheduled tasks as part of Change Management.

- Should be able to handle issues independently and suggest/ implement services improvements plans.

- Should be able to identify and highlight scope of automation to lead or Manager



【会社概要 | Company Details】

An IT company headquartered in India, since entering the Japanese market in 1998, they have adhered to the strict quality standards and delivery dates of Japanese companies while providing IT services tailored to the needs of customers and gaining the trust of the industry. In recent years, they are focusing on the development of telemedicine and connected cars that utilize IoT and AI technology.
【就業時間 | Working Hours】
9:00 - 18:00(Mon - Fri)
【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
【待遇・福利厚生 | Services / Benefits】
各種社会保険完備(厚生年金保険、健康保険、労災保険、雇用保険)、 屋内原則禁煙(屋外に喫煙所あり)、 通勤交通費支給等
Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.

Required Skills

- エンドユーザーコンピューティング管理者

- インフラのトラブルシューティングと操作

- デスクトップ展開

- Windows OSサポート


- End User Computing Admin

- Infra Trouble shooting and Operations

- Desktop deployment

- Windows OS Support


Preferred Skills