EC Production Support

Job Type
300,000 JPY - 330,000 JPY per month
Japanese Level
Advanced (JLPT Level 1)
English Level
High Intermediate (TOEIC 730)
Start Date


A growing skincare brand is hiring an EC production Support.

As the team’s Production Support specialist, you will act as the liaison among customer service, IT, and head office’s staff to analyze, document, and communicate issues that are affecting our customers.


【Main Responsibilities】

- Be quick to respond to critical technical issues hindering the customers from having a successful journey on the site

- Critically evaluate information gathered from multiple sources, see patterns common to issues happening in different times and states, and find solutions to those issues

- Interface with head office counterparts to share up-to-date instances

- Be up-to-speed on current initiatives that will impact the sites in the near future

- Report effectively on critical issues coming through the channels and escalate appropriately

- Maintain and share a knowledge base on past inquiries to allow for independent suctioning by the call center and focus on new issues

- Answer escalated inquiries from customers via the call center and Sales

- Work with the System Business Analyst to create training materials and documentation for changes to applications as needed

- Assist in quality assurance and planning

- Complete project or work-related Status Reports accurately and on-time







- 顧客の重要な技術的な問題の対応

- 複数の情報源から収集した情報の評価、異なる時間、状況で起きている問題のパターンの特定、問題解決

- 本社の担当者との連携、報告

- チャネルを通じた重要な問題の報告、エスカレーション

- コールセンターが独自に吸引できるように、過去の問い合わせについてのナレッジベースの維持、共有

- コールセンターや営業を通じた顧客からのエスカレーションされた問い合わすの対応

- システムビジネスアナリストと連携して、必要に応じてアプリケーションの変更のトレーニング資料の作成、文書化

- 品質保証や企画のサポート

- プロジェクトまたは業務関連のステータスレポートの完成



【会社概要 | Company Details】

A growing skincare brand.

【就業時間 | Working Hours】
9:00 - 17:30(Mon - Fri)
【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
【待遇・福利厚生 | Services / Benefits】
各種社会保険完備(厚生年金保険、健康保険、労災保険、雇用保険)、 屋内原則禁煙(屋外に喫煙所あり)、 通勤交通費支給等
Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.

Required Skills

- Experience as Production Support for E-commerce websites or equivalent

- Ability to work cooperatively and sympathetically with customers to find technical solutions for the current site to help them be successful


- Eコマースサイトの制作サポート経験、又は関連する経験

- 顧客対応スキル、技術的な問題の解決スキル

Preferred Skills

- Direct selling industry experience a plus


- ダイレクトセールス業界における経験