O365 End User Support Engineer

Job Type
600,000 JPY per month (12 months contract + renewal) + Transportation + Benefits
Japanese Level
English Level
Intermediate (TOEIC 600)
Start Date
May 15, 2020


An Singapore-based regional company, serving enterprise needs mainly in the areas of IT Network and Infrastructure, is hiring an Office365 End User Support Engineer!

【Position Overview】
Our client is an established Singapore-based regional company since 1988, serving enterprise needs mainly in the areas of IT Network and Infrastructure.

These include turnkey solutions for Structured Cabling, Network Equipment, and IT Infrastructure for Data Centre, Servers & Storage, Telecommunications, Wireless Network, Power Protection, Enclosure & Racking systems, IT Consultancy and Manpower Outsourcing of IT Professionals.

They are looking for one (1) talented and motivated Office365 End User Support Engineer to support one of their clients in Atsugi. This is a long term contract for the right person with a possibility of extension based on the performance and budget availability.

【Duties & Responsibilities】
- Troubleshooting end-user queries with any issues post mailbox migration, answer queries on MS Teams & OneDrive from end-users
- Work closely with O365 architects during assessment with data discovery, collection, and analysis
- Interaction with on-site IT stakeholders during the assessment, design & deployment phase as required by the off-shore project team.
- Acting as a bridge between on-site & off-shore team to break the communication barrier
- Working with customer stakeholders and Global Client O365 architects in migration planning and execution
- Tracking daily issues that arise during migration and work with the architects to resolve the same
- Resolve any email/O365 access issues for client end-users
- Configure O365 (email, teams) in line with the agreed design
- Provide Level 2 & Level 3 migration & post-migration support in the Japanese language

外資系IT企業にて、Office365 エンドユーザー サポートエンジニア を募集しています。

- データ・ディスカバリ、収集、分析による評価中にO365アーキテクトと緊密に連携
- オフショアプロジェクトチームが必要とする、評価、設計、展開の段階でのオンサイトITステークホルダーとの対応
- コミュニケーションの障壁を打破するためのオンサイトチームとオフショアチーム間の橋渡し役
- 顧客の利害関係者およびグローバルクライアントO365アーキテクトと協力して、移行の計画をたて実行する
- 移行中に発生する毎日の問題を追跡し、アーキテクトと協力して同じ問題を解決する
- クライアントエンドユーザーのメール/ O365アクセスの問題を解決する
- 合意された設計に沿ってO365(メール、チーム)を構成する
- 日本語でレベル2およびレベル3の移行と移行後のサポートを提供する

【会社概要 | Company Details】
Our client has successfully delivered business advantage to satisfied customers through exploiting the best and most appropriate that IT, Network and Telecommunication Technologies, as well as IT Outsourcing.

【就業時間 | Working Hours】
9:00 - 18:00(Mon ‐ Fri)

【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays

【待遇・福利厚生 | Services / Benefits】※スキルハウスベネフィット適応
各種社会保険完備(厚生年金保険、健康保険、労災保険、雇用保険)、 屋内原則禁煙(屋外に喫煙所あり)、 通勤交通費支給等
Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.

Required Skills

- Migrated mailboxes/user account from on-premises exchange 2010/13/17 (versions) to O365 cloud
- Experience in Azure AD integration with on-premises Active Directory
- User mailbox migration using Microsoft native migration tools and/or any 3rd party migration tools
- How to deploy, configure, automate, troubleshoot tool setup
- Mail routing and domain configuration
- Providing migration & post-migration level 2 or level 3 support
- Experience in Microsoft exchange server (Version - 2010/13/17) design, deployment, migration/upgradation experience and O365 tenant setup. (Addition skills/competencies required for level support role)

- メールボックス/ユーザーアカウントをオンプレミス交換2010/13/17(バージョン)からO365クラウドへの移行業務
- オンプレミスActive DirectoryとAzure ADの統合の経験
- Microsoftネイティブ移行ツールやサードパーティの移行ツールを使用したユーザーメールボックスの移行業務
- ツールセットアップの展開、構成、自動化、トラブルシューティングに関する経験
- メールのルーティングとドメインの構成業務
- 移行の提供および移行後のレベル2またはレベル3のサポート業務
- Microsoft Exchange Server(バージョン-2010/13/17)の設計、展開、移行/アップグレードの経験、およびO365テナントのセットアップの経験 (レベルサポートの役割に必要な付随スキル/能力)

Preferred Skills