Head of Employee Services

Job Type
12,000,000 JPY - 16,000,000 JPY per year
Japanese Level
Advanced (JLPT Level 1)
English Level
Advanced (TOEIC 860)
Start Date


A global insurance company is seeking a new senior manager for the role of Head of Employee Services for Japan accountable for all customer-facing infrastructure teams for over 12,000+ users.

This position is responsible the “first contact” points into IT and provides IT services across all Japan based businesses and this role is responsible for communicating, coordinating and working with Global infrastructure teams and relevant vendors to ensure all services are delivered according to defined standards, process and policy.

- Responsible for management, and day to day operations of a team of 40+ engineers and IT Staff, including all desktop Field Services and Remote Support, Senior Executive Support, Desktop Engineering, Mobile device Messaging support, email messaging (Japan Exchange environment), Japan SharePoint, Japan Yammer and Box support, SCCM/software distribution, software packaging, Patching and functional reporting of Japan Service Desk as an internal service provider
- Leadership, direction and strategy for the teams
- Accountable for training and mentoring of his one-downs, and ensuring his direct reports are doing the same for their staff
- Accountable for ensuring global alignment of all of the teams in its remit
- Working closely with global counterpart
- Ensuring the teams follow company rules, compliance and Security



- すべてのデスクトップフィールドサービスとリモートサポート、シニアエグゼクティブサポート、デスクトップエンジニアリング、モバイルデバイスメッセージングサポート、電子メールメッセージング(日本取引所環境)を含む、40人以上のエンジニアとITスタッフのチームの管理と日常業務を担当、Japan SharePoint、Japan Yammer、Boxのサポート、SCCM /ソフトウェアの配布、ソフトウェアのパッケージ化、内部サービスプロバイダーとしてのJapan Service Deskのパッチと機能レポート
- チームのリーダーシップ、方向性、戦略
- ワンダウンのトレーニングとメンタリングに責任を持ち、直属の部下がスタッフに対して同じことを行っていることを確認する
- 責務にあるすべてのチームのグローバルな連携を確保する
- グローバルなカウンターパートと緊密に連携
- チームが会社の規則、コンプライアンス、セキュリティを確実に遵守する

【会社概要 | Company Details】
Our client is the IT infrastructure service provider for the leading global insurance company. The company has provided financial services for about 100 years in more than 80 countries.

【就業時間 | Working Hours】
9:00‐ 18:00(Mon‐ Fri)

【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【待遇・福利厚生 | Services / Benefits】
Social Insurance (Pension, Healthcare, Unemployment and Disability Insurance Contributions), Transportation Fee, Discount Club Membership, Training Opportunities, Test Pay Back Programs, No smoking indoors allowed (Designated smoking area), etc.

Required Skills

- Extensive experience in large established enterprise environments
- Ability to manage and lead large teams of technical staff
- Proven Customer Service delivery skills
- Strong understanding of IT Service Delivery (ITIL)
- Infrastructure knowledge and working experience in large global infrastructure environments
- Partner with businesses to come up with IT solutions for business requirements and issues
- Strong Communication skills
- Accountability and Ownership of the platform
- Understanding of IT security best practices and general compliance best practices

- 大規模なエンタープライズ環境での豊富な経験
- 技術スタッフの大規模なチームを管理およびリードする能力
- 実績のあるカスタマーサービス提供スキル
- ITサービスデリバリ(ITIL)に対する十分な理解
- 大規模なグローバルインフラストラクチャ環境でのインフラストラクチャの知識と実務経験
- ビジネス要件および問題に対応するITソリューションを考案するために、企業と提携する
- 強力なコミュニケーションスキル
- プラットフォームの説明責任と所有権
- ITセキュリティのベストプラクティスと一般的なコンプライアンスのベストプラクティスの理解

Preferred Skills

- Highly organised
- Project Management experience
- Well-developed communication skills

- 計画性のある方
- プロジェクト管理の経験
- 十分に発達したコミュニケーションスキル