Head of Employee Services

Job Type
12,000,000 JPY - 16,000,000 JPY per year
Japanese Level
Advanced (JLPT Level 1)
English Level
Advanced (TOEIC 860)
Start Date


A global insurance company is seeking a new senior manager for the role of Head of Employee Services for Japan accountable for all customer-facing infrastructure teams for over 12,000+ users.

This position is responsible the “first contact” points into IT and provides IT services across all Japan based businesses and the role is responsible for communicating, coordinating and working with Global infrastructure teams and relevant vendors to ensure all services are delivered according to defined standards, process and policy.

【Main Responsibilities】
‐ Responsible for management, and day to day operations of a team of 40+ engineers and IT Staff, including all desktop Field Services and Remote Support, Senior Executive Support, Desktop Engineering, Mobile device Messaging support, email messaging (Japan Exchange environment), Japan SharePoint, Japan Yammer and Box support, SCCM/software distribution, software packaging, Patching and functional reporting of Japan Service Desk as an internal service provider
‐ Leadership, direction and strategy for the teams
‐ Accountable for training and mentoring of his one-downs, and ensuring his direct reports are doing the same for their staff
‐ Accountable for ensuring global alignment of all of the teams in its remit
‐ Working closely with global counterparts
‐ Ensuring the teams follow company rules, compliance and Security

【会社概要 | Company Details】
Our client is the IT infrastructure service provider for the leading global insurance company. The company has provided financial services for about 100 years in more than 80 countries.

【就業時間 | Working Hours】
9:00‐ 18:00(Mon‐ Fri)

【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【待遇・福利厚生 | Services / Benefits】
Social Insurance (Pension, Healthcare, Unemployment and Disability Insurance Contributions), Transportation Fee, Discount Club Membership, Training Opportunities, Test Pay Back Programs, etc.

Required Skills

‐ Extensive experience in large established enterprise environments
‐ Ability to manage and lead large teams of technical staff
‐ Proven Customer Service delivery skills
‐ Strong understanding of IT Service Delivery (ITIL)
‐ Infrastructure knowledge and working experience in large global infrastructure environments
‐ Understanding of IT security best practices and general compliance best practices

Preferred Skills

‐ Project Management experience