Field Services Leader/Senior Manager

Job Type
10,000,000 JPY - 13,000,000 JPY per year
Japanese Level
English Level
Advanced (TOEIC 860)
Start Date


Well established global IT firm is looking for a Japan Field Service Region Leader who will be responsible for the Field Services delivery and financial performance, in Japan across all verticals. This position reports directly to the regional Field Services. The role serves as the overall owner responsible for delivering field services to clients.

- Ensures staffing levels of Field engineers/support staff are sufficient to meet client contractual requirements while ensuring those roles also allow financial plans of the company to be met
- Ensure Field Services readiness during new account implementations
- Ensure all needed staff training is completed
- Actively participates and drives status review calls both in region and globally
- Keeps track of commitments, ensures Field performance against committed activities
- Ensure continuous process improvements to support improved performance levels
- Responsible for account cost management and margin improvements as related to the FS operations (including Logistics)
- Responsible for CSAT as it relates to Field services
- Serve as an the Field Service expert to the Program Management Office

- Supports the Client Account Executives in the region
- Promote delivery of consistent Field Services across all Regions
- Ensure new services are supported consistently across Field Services, working closely with program manager of new projects
- Manage and improve the costs of delivering Field Service
- Ensure implementation of the most innovative and effective resource model for Field Service
- Collaborate across Service Towers in handling and responding to client issues, account problem analysis and making requested service improvements

【会社概要 | Company Details】
Our client is a worldwide information technology company, provide IT services, software, and technology that solves critical problems for clients.

【就業時間 | Working Hours】
9:00AM  ~ 9:00PM, 9:00PM ~ 9:00AM (シフト勤務制/ Shift work)

【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【待遇・福利厚生 | Services / Benefits】
Social insurance, Transportation Fee

Required Skills

- Strong Field Service background or relevant service delivery/partner management experience
- Success in working in a global and matrix environment
- Demonstrated success in the management of projects
- Demonstrated ability to lead a cross-functional, multi-location team
- Business and Financial Acumen
- Ability to manage people effectively; strong leadership skills