Sales Support Admin

Job Type
Japanese Level
English Level
Advanced (TOEIC 860)
Start Date




A global Financial IT research firm is looking for an exceptional individual to join in a key Sales Support role. This is a highly demanding position in a fast -paced, professional services environment, in which the successful candidate contributes toward the bridge between Account Executives and Customers.

1. Customer service
‐ Receive inquiries from the Report Subscribers (customers), potential customers, or media via call, email, website, and then report to account executives about them
‐ Respond to analyst access from customers: Request an appropriate analyst to respond to the inquiry, set up a conference call, and notify the customer about it
‐ Send report agenda to customers by email every 3 months

2. Account management, contract drafting, and office functions
‐ Customer account management by website: Customer ID management
‐ Account management by SFDC: Account information management
‐ Paper management after drawing up customer contracts
‐ Billing process management

3. Sales support
‐ Preparation of Japanese version of sales materials: report agenda
‐ Create mass mail for marketing in Japanese and send them


9:00 - 18:00(月 - 金)


【福利厚生他】 ※スキルハウスベネフィット適応

Required Skills

‐ Bachelor's Degree, Diploma or equivalent work experience
‐ 2+ years work experience in a Customer Service role
‐ Work Experience as a partner secretary/executive assistant at consulting firms or IT companies

Skills and Attributes:
‐ Attention to detail and high level of accuracy
‐ Ability to juggle multiple tasks, organize, prioritize and manage own time effectively in order to meet deadlines
‐ Excellent Communication Skills
‐ A team player able of function independently, but collaboratively, in a fast-paced environment
‐ Microsoft Word, Excel, PowerPoint, Outlook