Deskside Support Engineer

Job Type
4,000,000 JPY - 5,000,000 JPY per year
Japanese Level
English Level
Advanced (TOEIC 860)
Start Date


 Exciting opportunity to work with a progressive world famous IT solution Delivery Company! The company is looking for a  Deskside Support Engineer for their client in finance industry.

‐ Provide on-site technical support for desktop PCs – both software and hardware
‐ Physically set up computers and software system installation
‐ Perform basic hardware moves and changes
‐ Record and manage all incidents and requests in ticket-tracking system
‐ Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
‐ Proactively inform management of trends, significant problems and expected delays.
‐ Provide other IT-related support as required by the business
‐ Test applications as required by the business before rollout

【Company Details】
A progressive world famous IT solution delivery company. They provide integrated design, build and operate solutions to large multi-national clients in carefully targeted industry sectors. Their business approach is based on establishing long-term partnerships that encourage success through mutual benefit.

【Working Hours】
Shifts (Rotation basis: 7:00 - 16:00, 8:30 - 17:30, 9:00 – 18:00, 10:00 – 19:00)(Mon - Fri)

Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【Services / Benefits】
Social insurance, Transportation Fee

Required Skills

‐ Experience in delivering Superior Customer Service experience.
‐ Working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
‐ Solid understanding of Intel based PC hardware/peripherals

Preferred Skills

‐ Ability to make sound decisions following approved procedures in a fast paced environment
‐ Ability to effectively manage multiple tasks occurring simultaneously
‐ Ability to work independently with little supervision
‐ trading floor/banking support of investment banks including real-time market data support is an advantage
‐ Strong verbal, written, listening communication experience