Service Delivery Analyst

Job Type
6,000,000 JPY - 10,000,000 JPY per year
Japanese Level
Advanced (JLPT Level 1)
English Level
Advanced (TOEIC 860)
Start Date


Fantastic opportunity to be able to work in the world famous credit card company!

The Technology Digital Workplace (DW) team provides and supports the tools and products that the company uses to manage their day-to-day work. One of the key components of their vision is Digital Dexterity; their aim is to reduce issues & increase efficiencies by automating, predicting and prioritizing technical requirements for internal colleagues.

The Service Delivery Analyst will work closely with the Director and Service Delivery Manager on DW technical delivery & support, Site Services Projects and daily operations. In this role, you will liaise with diverse Technology and Vendor teams, Project Managers and key Business stakeholders to support Digital Workplace strategy, implementation and changes.

‐ Acts as a liaison between the Technology teams, business partners and Global Infrastructure teams to provide technical solutions to meet business requirements.
‐ Leads internal technicians while effectively managing relationships and requirements with internal & external business partners.
‐ Contributes to the technical direction of platform(s), providing consulting expertise, leveraging business and technical knowledge to support business strategies and deliver business value.
‐ Ensures appropriate levels of communication occur between Technology and Business partners with regard to delivery or service level impacts.
‐ Responsible for overseeing issue resolution and facilitating closure of any technical or customer relationship issues.
‐ Works with business and technical partners to develop and evaluate business objectives and develop supporting business case for infrastructure projects.
‐ Works with internal architects to identify technical solutions and business process improvements which are in line with the strategic direction.
‐ Responsible for managing one or more highly complex technical projects where internal or external business partners are included as a key constituent for project success.
‐ Ensures that platform(s) supported meet the business, technical and infrastructure needs by overseeing the health and well-being of the infrastructure.
‐ Manages (monitors and addresses) third parties work in terms of quality and adherence to standards.
‐ Utilizes appropriate reporting tools (e.g. Clarity) to monitor and track portfolio(s) against delivery, cost, budget, forecast, schedule and quality targets.
‐ Develops tactical methodologies, enhances / maintains processes, and ensures compliance to standardized processes across the organization.



【会社概要 | Company Details】
Great work-life balance and office environment!
The company provides innovative payment solutions for individuals and businesses of all sizes.

【就業時間 | Working Hours】
9:00 - 17:30(Mon - Fri)

【休日休暇 | Holidays】
Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

【待遇・福利厚生 | Services / Benefits】
Social insurance, Transportation Fee

Required Skills

‐ Experience with Advance/Expert level knowledge of EUC technology
‐ Knowledge of best practices in ITIL environment
‐ Adept with Call Center technologies such as call routing, recording
‐ Familiarity with project management methodologies
‐ Strong knowledge and experience in software and application management and troubleshooting
‐ High level of productivity, analytical ability, attention to detail, accuracy and excellent organization skills
‐ Ability to work well with vendors and at all levels of the organization
‐ Excellent communication skills
‐ Broad product knowledge; understanding of business trends and regulatory environment

Preferred Skills

‐ Experience with Active Directory management